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Old 07-08-2003, 04:52 AM   #1 (permalink)
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Generic Installer Error

! Message SU99405

After formatting and installing win98se on an old gateway 266mhz unit, I added some ram and replaced the floppy drive and replaced the cdrom with a cd-rw drive. While installing the roxio creator 5, the system rebooted. Since then, windows would start and after a few seconds on the desktop(mouse and all working), the system would reboot. Decided to reinstall windows. Now I get the message: Generic Installer Error - ! Message SU99405 - UpdateInis=processing error. (0x195) Could not find it at microsoft site.

Any suggestion may help.

By the way, I'm new here but I have referenced the forums for months for other info.

Thanks,

rvdoctor

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Old 07-08-2003, 10:14 AM   #2 (permalink)
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Welcome to TechIMO!

Take a look at your setuplog.txt file. It might tell you what process isn't working. The generic error is just that - it doesn't give any specific information.
I strongly suspect the Roxio software, unless you wiped your HDD before reinstalling Win98
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Old 04-05-2004, 03:01 PM   #3 (permalink)
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Trying updating your Windows Installer. I had problems with upgrading a Win98 machine to Win98 SE. I installed the Windows Installer update and everything was fine from then on. Was also having problems with Windows Updates not installing either.

You'll be able to find the Windows Installer on the Microsoft Office site.
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