cant get scsi scanner to show in device manager

[wdidn]

Anyone know what I need to do to get an 620s Acer scsi scanner to work? OS is win98, Biostar M7NCD Pro, G3 Ti200 AGP, 512 ram.
I have tried everything I can think of and instructions off of Acer's
web site, from installing everything in normal mode to installing everything in safe mode. So when I try to access the software, which brings up the drivers for the scanner it says to either to turn power on check the cable. Well both are doing just that. Am I missing something? Thanks for anyhelp. James

[no1_vern]

The first thing that comes to mind is what is the scsi ID of the scanner set to? Normally the scsi adapter's id is 07 and the scsi HD os 00(depending on what you have in the machine), the scanner must be physically set to a number. Look on the back of the scanner next to the scsi port, what is it set at??

Welcome to TechIMO!

[no1_vern]

I need to ask, When you boot up, does the scanner show up in the scsi device statement?

[wdidn]

vern,

The dial, numbered from 0 to 9 is set on 2. The card in the pci slot shows in device manager, but not the scanner, I would assume that if it did show in device manager it would be working? I don't know! This is the only scsi that is part of this computer. Thanks for the help. James

[no1_vern]

Hi James,

Check to make sure you have the cable going to the "in" scsi port for the scanner, not the OUT port It shouldnt matter but it can.

The next thing is termination - For a chain of SCSI devices to work properly it needs to be terminated at each end. Since you have only the card and the scanner, and the card automatically terminates one end, check to verify the scanner is properly terminated You should have a switch near the port and/or the dial. If you dont have the switch you may have to buy a termination block for the other end.

Is the scanner new or used? The same question for the SCSI cable, is it new? If its used look at the ends and verify all the pins/contact slides are intact. If you have a spare cable try that, if for no other reason than to remove the cable from equasion.

Since scanners do not have embedded driver support, you will be required to install a scanner driver. Once this is installed it will be listed in Device Manager under Scanner. Have you installed the scanner driver?

Which ASPI agent do you have installed? The one for the card or the one for the scanner?

Go here for M$ help: http://support.microsoft.com/default...b;en-us;133285

Please let me know if any of this helps.

[wdidn]

Hey Vern,

Have drivers installed. The scanner worked at one time on a gateway desktop. The owner says the way he gave it to me with cable attached to back of scanner is the way it has been when it was working. Not sure if he got scanner new or used, it was made in 1999. The cable looks good. Might try new one.

I picked up a UMAX scsi scanner at auction for five bucks and as fate would have it there was a termination block! But still nothing.

Not sure what an ASPI agent is. Could you explain if not to much trouble?

[wdidn]

Vern,

Scanner is up and running, seems it was the cable. Swapped out the cable I got with the scanner I got at the auction. Seems it doesnt need the terminator block, it seems to be working without it. Set the dial switch in the back of scanner back to number 2, the scanner was showing up nine times in device manager.

I sure do appreciate the help. Take care. Thanks James

[no1_vern]

Hi James,
I am very glad you were able to get it fixed.

Take care,
Vern