aol and cable modem problem

[akinsey]

Ok, this is for customer who is currently USING AND WANTS TO KEEP AOL! (so please don't bash AOL here, just see if we can fix the prob)
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Aol 8 installed on W98 SE, Dell Inspiron 3500 notebook, 128+ ram. 1Gb+ free hd space. Cable modem (Surfboard 4200 USB)

AOL causes bsod (don't have the error msg) when attempting to logon to AOL via cable modem.

However, using AOL 8 w/dialup modem WORKS FINE! No errors, connects to AOL get mail and browse 'net fine.

I can browse the 'net using IE outside of AOL just fine, using cable or dialup modem.

I uninstalled AOL 8 and reinstalled 7.0 (better for W98). Connected via cable modem and worked fine, no errors. Closed AOL--and AOL starts updating the installation, for which we 'will not be charged'. Uh oh.

Restart AOL: error message in ebrowser.dll. Search for ebrowser.dll on google, maybe get 9 hits when combined with AOL, seems to be a hijacker of some sort.

Question: wth is going on? how can I remove this ebrowser hijacker? and why does AOL 8 work fine with the dialup modem and NOT the cable modem?

[osprey4]

That file, ebrowser.dll, appears to be a normal AOL file for both 7 and 8.

Are you using a router by any chance? If so, try using Home Network, rather than cable modem.

I've got this same setup on one of my machines (98, AOL 7 and 8) but have never had this problem. My only other idea is to uninstall everything (but keep a backup of the organize folder). Delete that dll file and try reinstalling.

[akinsey]

Thanks for your response. I did find that that file is associated with AOL, but as far as why the error appears, have no clue.

No router. Just Surfboard 4200.

[osprey4]

Have you tried installing 8.0 plus? It's supposed to be a version specifically optimized for broadband connections. As I said, you should uninstall the previous 8.0 before installing a new version.

[akinsey]

No, but its worth a shot. I'll pass your suggestion on. Thanks!