WD HDD - clunk and crash

[AnotherGuy]

Well, about a month ago I got a new WD HDD (120GB 8mb cache) and since then, about 3-4 time at random points I hear a "clunk" from what I can only assume is the HDD.

The HDD "in use" light then comes on and stays on. the system tends to still run until I click the "start" menu or open explorer.

I'm running Win2K pro.

Is there a software fix to this or should I be sending the drive back? and if so, how do I do that because all the packaging got butchered for an $80 rebate

[Buzioid]

That could mean that the hard drive is bad. I know that the HDs that I have had make a clunk because they have a lot of bad sectors.

[Telexen]

Who'd a thunk...the only hard drives I've ever owned to go bad before several years of excelent service to me were WDs...I don't buy them anymore.

[AnotherGuy]

Well, it was a 120GB HD for $30 after rebates...it was hard to pass up

[Telexen]

don't blame you...

It sounds like you'll have to send it back...if not to the vendor then to WD

[AnotherGuy]

crappy...are they going to take it back if I dont have the original box because it got cut up???

[dauss]

e-mail the vendor and call WD. I think you should be fine. I think after the hard drives are bought the vendors are suppose to contact WD to activate the warranty period. You have 3 years because you bought the special edition hard drive.

[dr_roberts49]

WD use to be my drives of choice. The first time I had a new one crash after a few days, the vendor (CompUSA) took it back and gave me a new one. This one lasted about 8 months. This one went right to WD. It was no hassle, they even paid the shipping with a 10 day turn around. This drive lasted almost a year, and they took it back too. The drive was only 1.5 GB in size (this was back in 96), so when it failed AGAIN after about 6 months, I said screw it, and bought a Maxtor. Been using them ever since, with only 1 DOA, which the vendor took back. We have 4 desktops in my home, all running Maxtors. BTW I did get another return from WD. That drive wound up as a slave drive in my son's computer and actually remained there until we upgraded to a larger Maxtor after 2 years. Maybe they work better as slaves. It might also have been a bad model, but it was enough to make me switch.

Robert

[ProcessorSouffle]

i've been with maxtor for a while now, no problems here. i'm on an 80 gig 8Mb cache drive now. actually, it was the CompUSA generic HDD, but when I opened the box, it was a Maxtor with all the Maxtor software and was labeled all Maxtor too. it was on sale for 80$. scooore!

[Xeroid]

Go to the WD site. They have a place there were you can enter your HD serial # and the site will confirm it's warranty status. I don't think a box is needed since they go by serial #. You just need to pack it properly when you send it back.

You'll probably need to download and run the WD diagnostics before you call/contact them so you can report the results.

http://support.wdc.com/warranty/sele...p?custtype=END (link for checking the warranty status of WD product(s) & to create a Standard or Advance RMA.

http://support.wdc.com/download/ (data lifeguard tools to test with)

Mike