thanks mick and abie normal. Going to check her puter now.
Edit: I had to update everything on her puter SP1 and many other updates. She had it on automatic updates but I guess it doesn't update everything. Also installed norton. I could have sworn that was already on her system but I never go in her office unless summoned.lol
edit: update kuasimodem was right. I downloaded both shockwave and flash and page is fine now. I thought when you get to a page like that it would tell you "you need %%%%% installed to view this page would you like to install it now"?
Mick I did have zone alarm installed, but not now.
Thanks
Swamp