If you have additional questions and would like to speak to a representative, you can call the MSN Internet Access Member Support Center at 1-800-386-5550 Monday-Friday 8:00 AM - 1:00 AM Eastern Time, and 11:00 AM - 8:00 PM Saturday and Sunday.
Just dont use the "Real time web support"
It is a bot that pretends to not be a bot Just ask him, he will say, "Of course not, NAME" Plus he isn't very helpful, at least he wasn't for me.