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Old 01-17-2012, 07:12 AM   #1 (permalink)
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Fabricated Reviews from Rogue Competitors?

Does RR have any policy for FALSE Reviews made up by rogue competitors?

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Old 01-19-2012, 03:06 PM   #2 (permalink)
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Yes, of course -- Merchants can flag reviews from non-customers and our staff contacts the reviewer to obtain proof of their order. See:
Trust and Ethics | ResellerRatings.com
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Old 01-26-2012, 11:41 AM   #3 (permalink)
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Apparently ResellerRatings doesn't enforce this policy, regardless of what their website says. We are no longer a paying merchant because of their lack of support. We had a review in September by a possible competitor, but the reviewer had definitely not placed an order with us because his review had a fake order number among other flags. We flagged the review, wrote a detailed response to the review to RR and never even got a response.

Ever since then, we stopped paying and supporting ResellerRatings.
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