Can't add a new store after website change

[RobRich]

The "URL already exists" because both of you have submitted the store multiple times, and as already indicated in this thread, store submissions are delay queued for URL verification and sorting according to product categories. It is not an instantaneous process.

[mdbassman]

Originally Posted by RobRich

The "URL already exists" because both of you have submitted the store multiple times, and as already indicated in this thread, store submissions are delay queued for URL verification and sorting according to product categories. It is not an instantaneous process.

If that is the case then why doesnt a "search" divulge that? Also then why as a courtesy to your subscribers', dont you follow up on notifying your subscriber's that said Store and URL have been approved. And why don't you respond to any "emails to admin@rr.com requesting HELP???
And FYI notice that said url and store were only approved
and I quote:

The seller you submitted has been approved.

Date : Mon, Jan 31, 2011 07:13 PM
After a week or longer requesting the "ADD"?

[RobRich]

Originally Posted by mdbassman

And why don't you respond to any "emails to admin@rr.com requesting HELP?

Email inquiries go through the contact form, available here:

ResellerRatings Store Ratings - Contact Us

The contact form forwards messages to specific staff, which in the case of a store submission inquiry, would not be admin@.

I am not not on the general staff mailing lists for RR, so I can not address the content of any emails you have sent to RR. While I do help out with some tasks at RR, I am the community administrator of TechIMO, which is a popular technical discussion forum and another division of the company.

I can say that if you did not use the RR contact form, your email(s) might or might not have been directed to the correct staff. RR receives thousands of emails daily, and the contact form helps direct those emails to proper departments.

As a courtesy, I did personally go into the store submission queue here at RR to find your submission. There were multiple submissions for the particular store, and IIRC, they started around 1/28 or 1/29. Two to three days turnaround on store submissions is rather common. Again, store submissions have to be verified, categorized, etc. - it is not an instant process, as RR receives and manually processes numerous new store submissions each day. There is a queue, and a submitter will be automatically sent an email if/when a store submission is approved.

[merlinawilliam]

Originally Posted by carolina_jackson

Thank you Mr Bob Rich. I thought that this website stop its operation. Well then, usually how long i will need to wait for the submission?. Copied from your details, it has already been a 3 days.

London Perfume Shop
www.londonperfumeshop.co.uk
status: submission

Submitted by carolina_jackson
On 1/13/11 8:29 AM

For the new submission, will i get the email for the link approved?

I think so. You may get the approval notification. Btw, how do you contact resellerratings staff about submission. Because sometimes when you write reviews or put new listing , it does not appear at the website. can u advise me?

[janeashley]

Originally Posted by carolina_jackson

Thank you Mr Bob Rich. I thought that this website stop its operation. Well then, usually how long i will need to wait for the submission?. Copied from your details, it has already been a 3 days.

London Perfume Shop
www.londonperfumeshop.co.uk
status: submission

Submitted by carolina_jackson
On 1/13/11 8:29 AM

For the new submission, will i get the email for the link approved?

Oh i am still waiting for my submission. Can you advise me how long it actually takes for new submission?..And how do you contact reseller ratings staff for new submission that still pending?