Victim of a froud ?

[psyside]

Hi i'm Marijan Stojcevski from Macedonia,Eu

One month ago a guy i know offer to make me an favour
and get me NEC2490-BK-SV from USA,he live in Chicago
He bought it on 15 June and the monitor arrived 2 days ago
Now the problem is the monitor was not in the NEC labeled
package,it was USPS box (he told me they had some problems)
with the size and he agree to remove the origirnal package.
He bought the unit from Nerds.net and send it via USPS
as stated above.



The unit is quite damaged and looks like used
I'm thinking more and more that he sent me refurbished
unit,In the past i heard nothing but good info about Nerds.net
And i don't think that you guys send him used unit.
I got the order# and hes address and other informations
also,if needed what i want to know is was that unit used or
not he even told me it cost 1400$ but thats not the real problem.
Reciving used unit is im totaly frustrated and beg you for help

Please some Admin/Moderator answer me as soon as possible
i will give you detailed information (via pm)about the order address etc.

Sorry for my english and thanks in advance


EDIT: This is a TheNerds.net forum as far as i know or im wrong ?

[Socalgal]

Hello psyside,

Tell your friend (the customer) that he can submit a customer review on thenerds.net here:
TheNerds.net - thenerds.net - Reviews, Ratings and Prices at ResellerRatings.

We also have consumer resources to report fraud or other unethical/illegal behavior by stores - see Where to file consumer complaints.

[psyside]

Please man answer me

[frostbitetwice]

I am sorry for your troubles! This is not TheNerd.Net forum....

This is resellerratings.com. over

BTW, the private messaging has been disabled...

There rating is much too low to buy from and the item you ordered was $100 less at the reliable New Egg...

[MegalosSkylaki]

Originally Posted by psyside

Hi i'm Marijan Stojcevski from Macedonia,Eu

One month ago a guy i know offer to make me an favour
and get me NEC2490-BK-SV from USA,he live in Chicago
He bought it on 15 June and the monitor arrived 2 days ago
Now the problem is the monitor was not in the NEC labeled
package,it was USPS box (he told me they had some problems)
with the size and he agree to remove the origirnal package.
He bought the unit from Nerds.net and send it via USPS
as stated above.



The unit is quite damaged and looks like used
I'm thinking more and more that he sent me refurbished
unit,In the past i heard nothing but good info about Nerds.net
And i don't think that you guys send him used unit.
I got the order# and hes address and other informations
also,if needed what i want to know is was that unit used or
not he even told me it cost 1400$ but thats not the real problem.
Reciving used unit is im totaly frustrated and beg you for help

Please some Admin/Moderator answer me as soon as possible
i will give you detailed information (via pm)about the order address etc.

Sorry for my english and thanks in advance


EDIT: This is a TheNerds.net forum as far as i know or im wrong ?

Dear psyside

Here is some information below about the monitor you may be writing about.

There are two (2) 24" NEC Monitors with similar names but not exactly the same as the NEC2490-BK-SV .

Did you leave out WUXI in the name?

Both are very expensive monitors, even when buying from the United States in American Dollars.

Today most 24" LCD computer monitors in USA sell for $200 --to- $650 range. Some high technology monitors sold to users with special monitor needs, can sell for $1000 or more, such as some Lacie and NEC monitors.

The reason for the high cost is this monitor is sold as a "professional " monitor for people interested in Graphics and Color an d a special monitor to use with Adobe Paintshop.

The BK-SV Mmonitor also comes with special software to correct the color (calibrate) to make sure the color is accurate. It also comes with another expensive thing, which is the color calibration measuring device to place on screen when doing the calibration.

It is NOT advertised by Nerds.net.com as "Refurbished.

Did the monitor you received come with the receipt?
This is very important because this monitor also comes with a four (4) year WARRANTY. Most monitors come with only one year and some with 2 or 3 yerars Warranty.

Did you receive the WARRANTY papers and card?

Did anybody advise you to buy this monitor?

The best box to ship a monitor is the one it came with because it is designed to hold the Monitor without moving around in the box while it is shipped.
Also, putting the NEC box in a second box is also helpful to prevent damage. If the monitor was not put in a good package so it would not move around this can cause it damage. Also, it is smart to keep the box so you can ship it back if needed.

First look for allthe things you should have received.
If you did not receive A) the receipt,B) the warranty paper and card,C) the software CD, and D)the NEC calibration device {Colorimeter), some thing is not right.

Then talk to your friend in Chicago if he knows anything to do with these things.

Look at them carefully.
If you are satisfied that your friend did not have anything to do with your problem, then contact the company to satisfy yourself you have been treated honestly.

I have enclosed the web address of the Company below along with the information about these monitors.

Best luck,
MegalosSkylaki

The 24" NEC MultiSync LCD, a wide screen flat-panel monitor with Spectra View II Color Calibration Solution, delivers a smart investment to your desktop while ensuring accurate, consistent and repeatable color performance. This hardware-calibrated, ultra-thin-frame display, which achieves 72% of the Adobe color space, comes bundled with color calibration software and a co-branded NEC/ Gretag Macbeth colorimeter for unparalleled color performance and use in color-critical applications. Color Comp reduces brightness uniformity imperfections and compensates for differences in color and luminance across the screen area; and an internal 12-bit gamma lookup table provides for more finely detailed, high-definition rendering of color images and crisper display of even the most delicate shadings and color differences.

TheNerds.net - Your source for Computer Hardware, Consumer Electronics, Office Supplies, GPS Units and much more!

NEC Display MultiSync LCD2490WUXIBKSV Wide Screen LCD Monitor - LCD2490WUXIBKSV - Flat Panel - NEC DISPLAY SOLUTIONS Flat Panel - TheNerds.net

General Information
Manufacturer:
NEC Display Solutions
Manufacturer Part Number:
LCD2490WUXIBKSV
Manufacturer Website Address:
Welcome to the NEC Display Solutions site
Brand Name:
NEC Display
Product Line:
MultiSync
Product Model:
LCD2490WUXIBKSV
Product Name:
MultiSync LCD2490WUXIBKSV Wide Screen LCD Monitor
Product Type:
LCD Monitor
Technical Information
Number of Screens:
1
Actual Screen Size:
24"
Viewable Screen Size:
24"
Screen Technology:
Active Matrix TFT
Input Signal:
Digital
Maximum Response Time:
12ms
Horizontal Viewing Angle:
178
Vertical Viewing Angle:
178
Video
Maximum Resolution:
1920 x 1200
Resolution:
1920 x 1200
Color Support:
16.2 Million Colors
Scanning Frequency:
31.5 kHz to 99.4 kHz Horizontal Digital
Contrast Ratio:
800:1
Brightness:
400 Nit
Interfaces/Ports
Ports:
1 x 15-pin HD-15 VGA In
Power Description
Input Voltage:
220V AC
Physical Characteristics
Color:
Black
Dimensions:
16.4" Height x 21.7" Width x 10" Depth
Weight:
19.4 lb - Without Stand
Warranty
Standard Warranty:
4 Year
Parts Warranty/Labor:
4 Year - Including Backlight


[A similar monitor is:]

]
NEC Display MultiSync LCD2490WUXi-BK Widescreen LCD Monitor

NEC Display MultiSync LCD2490WUXi-BK Widescreen LCD Monitor - LCD2490WUXIBK - Flat Panel - NEC DISPLAY SOLUTIONS Flat Panel - TheNerds.net

The LCD2490WUXi is a new addition to the 90 series professional line of displays from NEC Display Solutions. This new 2.3 mega pixel, 24.0" wide screen (16:10 aspect ratio), features an H-IPS (Horizontal in Plane Switching) module for superior color representation encompassing 69% of the Adobe RGB color triangle while minimizing off-angle color shift. As with all 90 series products, this new display includes a detachable stand that is height adjustable with pivot, swivel and tilt. This flexibility allows for maximum integration in all medical rooms to display all types and orientations of medical images.

Please forgive my typing but I am a DooG and I do not have opposing thumbs.

[frostbitetwice]

Please forgive my typing but I am a DooG and I do not have opposing thumbs.[/QUOTE]

That is why we love you!!

[psyside]

First of all thanks for your replay highly appreciated!

Yesterday i talk with NEC online chat,and their agent confirm the monitor is
new,just to make sure i called Thenerds.net, and give them the order number
so they can confirm its new.The guy told me the monitor is new based on
order number so guess it was not fraud,still i have to find out why the monitor
original package was replaced with awful box whitout stryrofarm at sides
or any protection on it!!! All parts of the monitor was put in one
plastic bag so they where hiting during the transport and the monitor
is quite damaged and "drity" However what makes me fell really bad!

Is the fact i didn't recive warranty list,or any card just an user manul for
what i was told by nec agent that it include the warranty (strange)
I'm not sure that he understand me what i was asking for (my poor english)
The monitor have wuxi in its name no doubt.No receipt was included.

Items included in the package:

1.Cables
2.Spectraview II kit.
3.Adjustable Stand.
4.User Manual.
5.Monitor

Now after i found out that the monitor is new im almost sure(90%)
One more thing i wan't to know is how does USPS treat
damaged items? how does their refund system works,do they cover
the whole damage (full refund) or only % of the unit cost was insured.
Express mail ineternational,the guy who sent the unit paid 100$
So based on that i wan't to know will i recive new unit, or they will
cover the damaged lets say with 200/300 $? Please someone
explain me about USPS, refund system im desperate

Many thanks to all who answered me esspecally,MegalosSkylaki

[frostbitetwice]

This has nothing do with the USPO or any other shipping company.

What I suspect, was that you were sold a returned item, also called "an Open Box Item."

This should have been stated as such and with out that, would in my opinion constitute fraud.

I would contact the Nerds and tell them that, you demand a complete refund or an adjustment of your purchase price.

BTW, tell them you are currently a member of RR and are doing a review and a thread about this transaction...

Sox it to them, baby!!!

[psyside]

Ok guys thanks.

[Saving_spree]

Did you find your way out....