Problem with LEDs on a Viper2 Case

[Jen in Astoria]

Okay...just got a new box from ibuypower (whom I panned in the reviews--still waiting for it to post but DO NOT USE THOSE FOLKS).

Anyway, the Viper2 case has LEDs that show the time, case temp, and total uptime. In my case, the LEDs are all lit up to show all 8's.

The manual is kind of useless as far as telling me where to look in the Startup to reset these things. I think they are connected--in Startup I can see the case temp, info for all 3 of my fans (2 came with the case and the third was installed by IBP).

Problem is, I have NO CLUE which item to use in Startup to even begin to control the LEDs. Motherboard is an Asus P5N32-SLI NF680i.

If someone could at least begin to tell me where to start, I would be most appreciative--I KNOW that when I finally get IBP's customer service on the phone (which will require me taking time off from work as they are only 8-5 PST M-F, when most people are at work not in front of a gaming rig) they will try to have me open the case and pull on wires and stuff and frankly if I even knew how to START doing that I wouldn't have bothered ordering the box and would have just built it myself.

Thanks so much!

--Jen

[Dragon Slayer]

I am a Microsoft registered System Builder/OEM OS installer and have built many gaming rigs, and I could probably quickly troubleshoot your problem (all 8's could indicate a ground fault or even a direct short across something),- but being that THEY [IBP] put it together, and you already distrust them,- it might be a bad idea to do anything with it yourself, as the jerks could then imply or even directly say YOU damaged something. Also, taking off work to telephone their customer service [probably sitting on hold for a measurable wait] is likely to be extremely frustrating, not to mention lost wages.

Normally the best bet would be to email Customer Service and have them arrange for their Techs to email you specific instructions for troubleshooting probable causes,- as this is likely not the first of these they have goofed on (maybe even have a history with bad LED displays).

If there is information posted [albeit not immediately visible or clearly posted] for direct contact with their Tech Support, you may get quick results.

HMMMMMM,...Looking at their dismal reseller rating, I wouldn't count on it, ... you may be better off in the long run to demand an immediate RMA to return for refund of your entire purchase price (even if that means absorbing return shipping cost). Put together a well written email stating that the item does not meet the standard of "Guarantee of Merchantability",- that it is "not suitable for the purpose for which it is being sold/purchased" (most States have this law holding the merchant, not the manufacturer of a product, responsible (you can find details using ask.com for .gov site in Oregon),- and that THEY are responsible for not assuring that the item was functioning properly after their installation of the fan. Tell them that you will be returning the item for refund,- Insured and Delivery Tracked, and any further problems beyond their issuing a full refund will result in your filing a Credit Card Chargeback as well as filing a complaint with the Attorney General of the fine State of Oregon.

Hope the best for you,

DS

[Jen in Astoria]

Dragon,

Thanks so much. Upon further inspection, they also installed the wrong OS and didn't install a component (a wifi adaptor with an external antenna, which they didn't include the antenna for) on top of the LED problem.

Those jokers had me opening up the case and poking around the MB, and then tried to convince me to start opening the case.

BTW, go read IBP's response to my post--the idiot typing can't tell the difference between a PCI card and a ROUTER. Real confidence-booster, folks!

Against my better judgement, I sent it back--for repairs. It' still within their 90-day money-back guarantee period, but frankly, after all of this, I don't want to have to pack up EVERYTHING (the speaker system alone is huge) that I got from them for a return. Also, once everything WORKS, I doubt I'll need any further service. Maybe I'm just lucky.

The worst thing was the ADDITUDE. On top of the contradictory phone call advice and emails and the absolutely clueless receptionist (who couldn't tell me what I needed to include with an RMA) was the snotty customer service and the barely-understandable, ignorant tech help.

Let's start with the tech help. This guy just kept repeating "try to follow the wires from the LED to the power supply." Well, there's a FAN in the way and taking that out of the way would mean disassembling the machine. On top of that, every single manual says that the LED should get the power off the motherboard. In fact, there WAS something connected to the MB in the correct place.

BUT, this guy kept saying "every MB is different." Yes, dumbass, and I'm paying you guys to know the difference is part of the cost. Also, this guy mumbled and had such a heavy accent that I couldn't understand him. When he tried to get me to unscrew the factory screws on the main part of the case, I asked for the return codes...and then...I got...

Mr. Snotty. Mr. Snotty makes Naomi Campbell look like Mother Theresa. Talking over me, telling me that "I am talking to him as if he was a child" when I tried to do a simple point by point breakdown of what was wrong" and that "he wouldn't put up with that--was I going to cooperate or not?" Mr. Snotty started by accusing me of not cooperating with tech help, then told me that if my registration code for the system didn't work, it was MICROSOFT'S problem not the vendor's (it truly looks like the code was pirated, but we'll see once they install the proper OS). THEN he had the gall to tell me that they may NOT refund my my rush build fee because "they need to investigate." Well, they delivered a non-fully-functioning system, but yes, they did make the rush deadline. I suppose that if they had dumped a box of parts into the crate and sent it out overnight they would claim that they sent it out under deadline.

During my discussion with Mr. Snotty I also discovered the missing antenna and the possibly missing PCI component.

The ONLY reason why I didn't send it ALL back for return was that a) the core components all seem to be working fine (which I hope they still do when I get it back) and b) As noted, the speaker system is huge, and I KNOW that if I tried to return just the box and not the keyboard/mouse/speakers they would charge me way over cost for them. Remember, guys, these guys argued with me over a refund for a rush fee.

We shall see what happens.

Thanks so much for the reply!