Brother MFC-4420C Printer "PLS OPEN COVER"

[consumertalks]

I keep getting this error message. From what I can see, there's nothing stuck in the printer. I've had this for about a year, and never had a problem with it (except it's hunger for ink). The last doc I printed was excellent, no problems at all. I tried unplugging it, that didn't work.

Brother support link:
http://global.solutions.brother.com/...003/index.html

That really doesn't help. They open in a half hour for support, but I thought I'd try here now.

Anyone?

[consumertalks]

I called their "support" which is on par with Dell. I explained that I opened the cover, saw no paper jam (as the last doc was perfect), closed the cover, and still found the error message. I then unplugged the unit, waited, and plugged it back in. The guy then proceeded to give me a step by step instruction on how to open the cover, inspect it, and cl.... I DID THAT ALREADY.

Googling this pulled a ton of links, I guess Brother is famous for failing after a year. $200 for a year + ink.. what a waste.

I bought my Brother MFC 3320CN for a great price [on sale + rebate] and it worked quite well until the cyan/yellow inks failed to operate, about 6-8 months after purchase.

I ended up doing a machine swap - they'll send you back a refurbished unit. So far, no problems with the refurb, but they do not extend the original warranty, either.