Alienware 7700m has anybody tried it? I want to know if it is worth buying.

[johnnyis42]

Originally Posted by frostbitetwice

Is that not a sign that their service is not good ?? I would find service highly questionable if it required me to call back to find a better agent !!!

You know, I'm not responsible for alienware. I haven't had a picture perfect experience with them, but I have had few perfect experiences with ANY company. My bank is about the only company in this world that I actually believe I can rely on, and I know plenty of people with other banks who can't say that (and won't say that either). I have purchased 2 alienware laptops, and both have functioned as well as I expect any laptop to function, especially considering the original laptop I purchased I have dropped so many times that I actually broke the plastic battery retainer clip. The machine still works fine, a small piece of tape keeps the battery in place.

Please learn to think for yourself, and judge things with an objective prudence and not a lot of irrelevant emotional garble. Believe it or not,t he world isn't perfect, and EVERY company wants you to think their product is, in fact, the best (ahem.. I think apple's claim that their computers never crash is evidence to this point).

So, if you don't have an experience to share, you're not helping. If you do have an experience to share, do so. But it is not the point of this forum to tell someone their experience is wrong simply because you had a different one. I'm probably the only one claiming a good experience with alienware because they fixed my original issue in a timely manner after arriving at this site. The folks who bought an Alienware and had no problems aren't out looking for a site to complain about alienware because they have no problems whatsoever. Then there's everyone who does have problems, they end up here, and some actually believe alienware, dell, gateway, HP, seagate, fujitsu.... whoever, is the worst company ever because they had a bad experience.

I'm done, have a good life.

[CrazyMan2007]

I understand that laptops are not flawless. And yes I am talking about a laptop. ANd also I know Dell aquired Alienware but that means nothing to me because their customer service blows! It does and that is my point . I like the point that frostbitetwice because its true. If I had to email the president of AW to get well deserved customer service, something is not right. Come on dude, I could send you pics of the so called graphics card I received from them. It didnt even looked refurbished! The QA stickers where broken and the metal plate was falling off with thremal paste all over it!

I understand that it wont run flawless but when the darn thing breaks, I expect to receive the support I paid for. Not the crappy support I received.

Thats the point I am trying to send.

[xenop]

Originally Posted by johnnyis42

Hm, interesting post you made there specifically to call me out. Ever heard of reading the date of the post? And if you kept up with the tech world, you may have noticed that DELL bought ALIENWARE... meaning that now they answer to the same company with the same policies?

3) Alienware's call center still has better english speakers than any other outsourced call centers I have ever encountered, although I'm not 100% positive Alienware has even outsourced their call center, it may just be located in Miami and employ a large number of spanish speakers with accents.

The point is that there is no system builder without flaws.
Of course the most important thing a manufacturer can do is provide a quality product for a good price. If alienware did not dot hat for the overwhelming majority of their customers, they would have gone under by now, and would not have been purchased by Dell and kept their identity. If alienware honestly did have a bad reputation, dell would have buried the alienware brand name all together.

In the end, my personal opinion

PS, my original Alienware still works fine, battery still holds a 90 minute charge after 3 years, only thing I ever had to replace was the CD drive because it stopped burning CD's, read them just fine. That was a completely free replacement, covered by the warranty, even though i was fairly sure that I had caused the damage myself.

You never respond to the charges at hand. I don't know if YOU'VE kept up with Tech world but Alienware's unscrupulous Laptop wing is still going strong and their customer service has widely been acknowledged as the worst in the industry.

Its great that you say that their call center in Miami has some of the best accented English and they are heads and shoulders above the other call centers you've come across, but thats not quite a ringing endorsement isnt it? Its mitigating the truth: They have a call center in America, that is so poorly executed that people believe it is in another country.

The main problem with you and everything you've done in this thread is not acknoledge the opposite side of the case. People who buy Alienware computers are not cheap, they have spent thousands on a name brand system, and the laptops which Alienware has sold in the past have been notoriously bad. Their customer service practices are horrible.

I am not going to go into details, because it isnt my job to, though it might be yours, the way your posts read. If you search the forums there are horrer stories all around, one practice I was subjected to was the wrong battery scam. Thousands of customers call up, ask for the right battery, are told which to order, low and behold when it arrives its the wrong one, Alienware doesnt stock the right one, and you have to pay a 15% restocking fee as well as shipping. Is that fair customer service?

Another thing Alienware likes to do is basically what you're doing, mitigate the truth about their horrible customer service. You have to wonder about a company that heavily moderates their forums, and does not allow outsiders to access it. Thats because it is filled with people complaining about video cards dying, and major problems, those whose posts aren't deleted automatically.

Let me be absolutely clear as the point of this post, as I did create a new account just to make it: Alienware has terrible customer support and at this point it is a widely acknolegded fact. I dont want to hear a pedantic response about emotions or your old dell system or whatever rubbish you'd like to spout. I want to hear one of two things: "Yes, Alienware has bad customer support", or "No, Alienware has GREAT customer support!"

Comprende?

[Stealth834]

Wow, I cannot believe this thread is still active. All I can say is, Alienware's customer service is absolutely horrible. However, after ~2 1/2 years of use on my 7700m, it is still working flawlessly. On the hardware side of things, I am very, very satisfied.

[nomaxim]

Originally Posted by Stealth834

Wow, I cannot believe this thread is still active.

Well, no one posted in it for like, a year.

So, I wouldn't exactly say it was alive.

Originally Posted by xenop

. I want to hear one of two things: "Yes, Alienware has bad customer support", or "No, Alienware has GREAT customer support!"

Well, Alienware did get booted out of its BBB membership soon after Dell bought them. Even though I believe that happened before Dell actually took over control of the corporation.

[Stealth834]

Originally Posted by nomaxim

Well, no one posted in it for like, a year.

So, I wouldn't exactly say it was alive.

Well, Alienware did get booted out of its BBB membership soon after Dell bought them. Even though I believe that happened before Dell actually took over control of the corporation.

It's obvious from the numerous complaints that Alienware has bad customer service. Most purchasers have had gripes about it at some point during their transaction. Unfortunately, AW is one of few companies that offer high-end gaming laptops, so you kinda just have to deal with it. However, I would not recommend them for desktops. Anything they offer in that department you can do yourself.

[johnnyis42]

Originally Posted by xenop

The main problem with you and everything you've done in this thread is not acknoledge the opposite side of the case. People who buy Alienware computers are not cheap, they have spent thousands on a name brand system, and the laptops which Alienware has sold in the past have been notoriously bad. Their customer service practices are horrible.

I am not going to go into details, because it isnt my job to, though it might be yours, the way your posts read. If you search the forums there are horrer stories all around, one practice I was subjected to was the wrong battery scam. Thousands of customers call up, ask for the right battery, are told which to order, low and behold when it arrives its the wrong one, Alienware doesnt stock the right one, and you have to pay a 15% restocking fee as well as shipping. Is that fair customer service?

Another thing Alienware likes to do is basically what you're doing, mitigate the truth about their horrible customer service. You have to wonder about a company that heavily moderates their forums, and does not allow outsiders to access it. Thats because it is filled with people complaining about video cards dying, and major problems, those whose posts aren't deleted automatically.

Let me be absolutely clear as the point of this post, as I did create a new account just to make it: Alienware has terrible customer support and at this point it is a widely acknolegded fact. I dont want to hear a pedantic response about emotions or your old dell system or whatever rubbish you'd like to spout. I want to hear one of two things: "Yes, Alienware has bad customer support", or "No, Alienware has GREAT customer support!"

Comprende?

You're kidding, right? You want this forum to be a place where everyone is either a fanboy or a hater? I assume every time you have ever gone to a store or restaurant, you've always had the same service, every time, no questions asked. You've never seen the quality of a company fall, and then years later pick up again? Or you've never heard a friend go on and on about a bad experience with a product they swear to never purchase again, while you own that same product and is has never given you a single problem?

As for what Alienware does with their own site, again, are you freaking kidding me? Show me a high end customized laptop manufacturer with a public forum. Show me a company who doesn't censor their forums.

You want something no one can give you: a guarantee you will have a perfect retail experience. I'm sorry you feel so hurt you need to lash out at me just because I haven't had this horror show experience with Alienware. Maybe at one point I had so little to do with my time that I felt it necessary to comment on people's complete abhorrence of Alienware over their bad experience (actually, it seemed always to be "something they read" or "a friend of mine bought an Alienware") contrasting my positive experiences. Maybe I'm the only person in their world who is happy with their service from Alienware. The fact that the company still exists and that Dell bought them, somehow I doubt that.

People who end up keeping Alienware in business may have read the following types of reviews:

http://consumer.hardocp.com/article....xoY29uc3VtZXI=
http://enthusiast.hardocp.com/articl...VudGh1c2lhc3Q=

So go and flame Kyle Bennett over int he HardOCP forums for being an Alienware fanboy. See what kind of a reception you get from that community. By the way, Kyle has also been accused of being an intel fanboy, AMD fanboy, Nvidia fanboy, ATI fanboy.....

[xenop]

It was pretty simple. Does Alienware have good customer service or not? Not will they in the future? Not, can a company come back? Not, are some people satisfied with their experience? The question was, DOES ALIENWARE HAVE GOOD CUSTOMER SERVICE.

[Stealth834]

Originally Posted by xenop

It was pretty simple. Does Alienware have good customer service or not? Not will they in the future? Not, can a company come back? Not, are some people satisfied with their experience? The question was, DOES ALIENWARE HAVE GOOD CUSTOMER SERVICE.

No.

[michaels39]

The reviews mentioned at HardOCP are at least two years old,Alienware would never get that high a rating now.They were slipping badly before Dell bought them,now it's even worse.There are builders out there far superior in workmanship and customer service at a fraction of what Alienware charges.What you get from them is Falcon Northwest prices for CyberPower quality and service.