OMG...found new hardware.......go away!

[bshef]

OMG......OMG......
Win xp pro
I recently installed a new cannon printer using the printers setup disk.
Everytime I turn on the printer XP recognizes it as a new device and i'm toooo noobie to know the fix.......

any help appreciated!

Thanks

[INTEGRALE69]

what you want to do first of all is disconnect and uninstall the drivers for the printer go into device manager and check for other devices with red or yellow !'s or any other error messages and uninstall, now restart computer, once started follow the instructions for installing drivers for the printer usualy install first and most importantly do not connect the printer till asked to do so! you may also be asked to dissable anti virus during some installations for printers this sounds daft but it is important.
If this fails try again but this time download the latest drivers for the printer from the manufacturers web site it may be specialy important to do this if the printes drivers you have got are pre SP2 if your running XP and you have installed SP2!

[elroy]

Printers are notorious for causing problems if you don't follow the installation instructions EXACTLY.

[INTEGRALE69]

Tell me about it the number of calls I get everyday when a customer has bought a PSC and says it doesn't work took it back and the replacement does the same I usualy ask them to use the copy function then that proves the printer works makes it easyier telling them the've got a software problem.