Returning defective procudts to NewEgg

[charlielx]

thanks for all the advice and comments.

[johnnyis42]

just call them, they are very reasonable. seeing as you bought the product from them they can verify when they shipped it, and they aren't completely ignorant to the point that they will feel you're trying to pull one ober on them.... they will see you had just recieved the speakers and theat they failed.

at the very least they will tell you how to do an RMA yourself.... but i have a feeling they will replace them for you and take your blown speakers back, handling the RMA themselves.

[ddka]

I have returned several items to Newegg & they are great. Don't do the automated RMA or they will automatically charge a restocking fee, just call them & explain the problem. They will even pay for the return shipping on defective items !

[charles manson]

On many occasions, especially with multi component speaker systems, it might pay off to contact the mfg and see if they will take care of the return by cross shipping only the sub woofer and provide a return shipping label with the new sub, rather than have you pack up the entire system, ship back to the original seller at your expense up front and wait for a return shipping refund.

just my .02.

whatever floats your boat.


chuck

[charlielx]

well, they agreed to give me a credit . after going around for 4 weeks. i think i buy from a local dealer . Cost more but less trouble to returning DEFECTIVE items.

[charles manson]

post all this publically again in a negative post so that the brass at Newegg see it, and it trickles to the manager to correct.

rule of thumb: the reseller wants the customer to be a return customer, therefore if shelling out a few bucks to accommodate the customer knowing damn well of the situation, problem solved, happy customer. the end.

credits submit to any accounting department take time to process....just give them a reminder to confirm with there credit department, or just slam em with another negative review.

$36.00 refunded to an irrate customer will not bankrupt Newegg...trust me.

chuck

[charlielx]

Thanks charles manson . I took your advise and "slamed" them and they DID call me at home and gave me a refund on the shipping cost. I tryed to get Creative to repair the amp under the warranty, ( cheaper then sending everything back to newegg) But could not get anywere with Creative. So had to send all 58 lbs back to newegg. I WAS willing to go 50% of the shipping cost . But thought that I should not be burned for the total cost. it was defective when I recived it. The sign of a GOOD company is how they handle a problem .