My store review was removed!! WTF?

[romansky]

I posted a negative review for modchipcentral and it was removed! how come?

Are you getting payed by the stores? can I not post a legitimate review? I even provided my purchase order number!!!!

Well, here it is again below, please add it to the store... I think other's should learn from my expiriance..

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I would like to share with you this horrible experience I had with Canadian MOD website ModChipCentral (Mod*Central*Ltd.*).

I made the order for the modded DVD drive from ModChipCentral on June 8th, they quickly invoiced my account, thus the waiting for the package to ship began.
I received the package on the 23rd only to discover that delivery packaging was poor and one of the wires was disconnected (if you ask me this was due to bad welding, shaking the package normally does not cause welding points to break)
When they were told of this they advised me to take the DVD with the WASABI chip to a professional welding shop in Israel (where I live), I asked them about reimbursing me for this and they agreed.
As agreed the wire was welded into place, this still did not fix the issue, instead when inserting a disc (WII sports original or downloaded DVD) I now received "Unable to read the disk" error message.

ModChipCentral advised me to ship the unit back to Canada.

After inspection they told me that they connected the wrong bridge on the WASABI chip, which caused the WII to "be" in NTSC region instead of PAL (should this even matter now that this is a "hacked" drive???) and this is somehow my fault!! (!!!!!)

They shipped a new (or the same one I can not tell) unit, this time this unit works although I must say that I can notice longer loading time for WII sports.

ModChipCentral did not reimburse me for - shipping or for fixing the loose wire or for taxes I had to pay twice when receiving the unit!
Or in other words NO REIMBURSMENT EVEN THOUGH THEY PROMISED.

I was dealing with "Sylvester G" from ModChipCentral.


My order ID: #29655

My recommendation is to STAY AWAY LIKE FIRE!
I advise you to buy in a different store instead of getting RIPPED OFF by these unprofessional lying imbeciles.

[frostbitetwice]

Excellent nounage, "imbeciles." That is a first on RR!!

[nomaxim]

Welcome to RR.

Reviews generally take up to 48 hrs. to post.

Also, as shown on ModChipCentral's review page,

This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.

More information about Merchant Member accounts can be found at resellerratings.com/merchant-solutions. And, yes, there is a paid membership option. Helps pay the bills here I'd think.

One of the features available to Merchant Members is the ability to flag a review for evaluation to insure that the review complies with RR's TOS, notably the 16 points listed. As long as the review is in compliance it will be posted. If there are any problems with your review then the staff here will contact you.

[Admin RR]

Your review was never removed. It went into a 48 hour queue - every time you edit it, the 48 hour clock starts over, so don't edit it if you want it to appear.

Merchants cannot get reviews removed by paying us anything. Reviews are only removed, legitimately, if they violate our terms (Terms and Conditions - ResellerRatings.com).

[nomaxim]

Review is now up.
resellerratings.com/store/ModchipCentral

Per romansky's Profile the review was written on 8/28/08 4:07 AM and it posted sometime between 29AUG 11:31 PM and 30AUG 8:51 AM. About 48 hrs.

EDIT:
Since the review has also been posted in the forums, I believe that opens it up for discussion.

Originally Posted by romansky

ModChipCentral did not reimburse me for - shipping or for fixing the loose wire or for taxes I had to pay twice when receiving the unit!
Or in other words NO REIMBURSMENT EVEN THOUGH THEY PROMISED.

What was said in these communications is pretty much your word against theirs. However, per ModChipCentrals Terms & Conditions,

If a product is defective, we will exchange it. The customer is responsible for shipping the item back, however if the product is indeed found defective, we will ship it back to you at our cost. If the product is not found to be defective, there will be a shipping fee to send it back.

You can also file a complaint with the BBB in Canada at BBB Manitoba | File a Complaint |.

This company is listed with them BBB: Search Results. The report does not seem complete as it does not list the company for some reason, but by following the above link you will get this page,

The Bureau has processed no customer complaints on this company in its three-year reporting period.

.