Instead of making false assumptions and bad guesses, why not simply email us if you're having trouble? It's just easier to broadcast complaints and wrongful assumptions rather than get the facts or ask for help, is that it?
No store listed on our site is a "customer". We provide services and tools to merchants so they can reply to reviews, view invoice numbers so they know reviews are submitted by their customers, etc.
http://www.resellerratings.com/merchant-solutions]. The reason this site exists is to give YOU, the consumer, a place to voice your opinion, rate stores, to inform and warn others about your shopping experiences, plus give you a forum where you can further interact with and help others, for free.
Every review is subject to compliance with 1-16 of our published policies,
http://www.resellerratings.com/terms.pl, and the
only way a review can be removed is if one or more of those policies are violated. And even then, if and when the review is brought into compliance with our policies - and we are notified about it (we're not psychic) - we will reactivate it. All we ask is that customers write an honest, accurate, detailed written opinion of their experience with a merchant, and answer at least the short survey.
unhappy_in_DC, there are 2 ways you can update or edit your review. Log in,
http://www.resellerratings.com/login.pl, and either (A) proceed to the merchant's reviews page and click the yellow 'rate this store' button, or, if your review is not deactivated, (B) you can access it by clicking "my reviews":
http://www.resellerratings.com/profi...user=%20295223