Email's From RR

[GalvTexGuy]

Why is it I keep getting e-mails from ResellerRatings asking me if my buying process went smoothly and to complete my review? I complete my review at the time I post my reviews, I've answered all of the questions that apply to my shopping experience. Is it because I reply N/A for customer service and technical support? I replied that way because I've yet to need customer or technical support. All of these e-mails have been received weeks after I've already submitted my completed review. Thanks.

Steve

Hi Steve,

The review/survey is in two parts;

1)
When initially presented with the survey from the merchant's check-out page, you're asked questions about your shopping experience thus far;

2)
After allowing several days for the delivery of your item/s, you'll receive our email reminder to follow-up and finish your review, with questions pertaining to shipping and other post-sale options.

Of course, if you have further experiences afterwards, such as with RMA, customer service, or a new transaction with the merchant, you can log in, proceed to the store's reviews page, click the yellow "rate this store" button, and edit or update your review accordingly.

[GalvTexGuy]

Oh, okay, I think I see what's happening. In the past, I've not posted my review until after I've completed my shopping experience. In other words, I've already received my item(s) before I start the review process. Next time, I'll start my review when I place my order and then complete my review after receiving my item(s). Thanks for the clarification.

Steve