Ease of getting a Platinum Rating

[SiliconJon]

I would like to request that a Platinum Rating (and Plus) require more than just high ratings in the general satisfaction score. It's all too easy for a company to post reviews on their self using invoices handy and at their disposal...but so far they don't seem to be going through the extra questions that many of the complainers are answering. Thus leaving low scores in other areas such as Returns and Support. Even if these ratings that I feel are not legit are indeed legit, I feel for such a high ranking the company should have high ratings for a time greater than 6 months in mulitple categories.

And have some of these companies been threating RR with legal action in regards to some of their ratings? Seems like the negative reviews have been far more scrutanized than the positives as of lately.

[Admin RR]

Even if these ratings that I feel are not legit are indeed legit

That is based on what, a hunch? Preventing fraudulent reviews is a HUGE part of what we do, using a wide variety of automated and manual checks. We have access to a large amount of data - what you see on the reviews page is a mere speck of what we're able to see and understand about each review.

And have some of these companies been threating RR with legal action in regards to some of their ratings? Seems like the negative reviews have been far more scrutanized than the positives as of lately.

No. However, merchants do sign up for free merchant accounts where they can flag reviews that may not comply with our published policies (http://www.resellerratings.com/terms.pl). We evaluate those flagged reviews, and they are disabled if they don't comply with our policies, though we always contact the reviewer to ask them to bring their review into compliance, if possible, so that we can re-enable it. Merchants aren't going to flag positive reviews.

Regarding the Elite badges, the requirements are listed on the Elite program page. The overall satisfaction question takes everything into account - if a customer didn't like how the merchant handled shipping, customer service, or an RMA, that's going to be reflected in their overall satisfaction. That's why we base the Elite awards on overall satisfaction.

[SiliconJon]

I'm going to sound like a complete jerk...but I don't know how else to say it: Are you sure? Looking at CNETPC's rating, their overall is 9.23; their other scores range from 4.38 to 8.95.

I have no behind-the-scenes look at how the numbers here work, but it looks to me as if the Overall score is based on the one question: "Considering your experience with CnetPC, how would you rate your overall satisfaction? Would you say...", as no average of the other numbers will work for their overall rating being what it is.

Please don't take this as an attack against RR...it's CNETPC, and any others like them, I am returning fire upon.

If I need to shutup, I will. I should have left this alone...but after going through what I did with them, and seeing others having gone through the same crap (posted here at RR), it brought an old ghost back to life. What was once mostly forgotten (except never go there again) is now, yet again, a thorn in my side. Dangit.

[Admin RR]

I'm not saying that the "overall satisfaction" rating is an average of all responses to all questions put together. I'm saying that if a person responds "Very Satisfied" to the overall satisfaction question, then that person is taking into account every possible factor of their experience with the merchant when they answer that question. If they had a problem with the website, customer service was rude, or there was a delay in shipping, then their overall satisfaction would be lessened and they would not respond "Very Satisfied".