Continuing saga.....

[Sweeper]

Ok, continuing from my previous Thread . I finally get the service tech back out to my house. So for the last 2 weeks I have been calling, complaining, emailing anyone and everyone. The last phone conversation with the tech he told me he was going to order a convergence board. Every phone call to Philips Factory Service and or Circuit City's Consumer Relations asking them to give a messege to the tech that I now have a RED SMUDGE MARK in the middle of the screen and what parts does he have on order that are taking so long to get, ended up with the lady on the other end telling me he ordered a TUBE but NO Convergence board. .

Well, he calls me last night around 5 o'clock at work to tell me he is at my house and askes me what this spot is on my TV (ummm... isn't he supposed to know that), anyway, I told him it appeard one Saturday. He tells my my "GREEN" picture tube is bad. (NOW REMEMBER EVERY PHONE CALL TO PHILIPS AND CIRCUIT CITY CONSUMER RELATIONS TOLD ME HE WOULD HAVE EVERY PART ON HAND TO PROPERLY FIX MY TV). I told him I left a message with your company Philips Factory Service that I had a red smudge in the middle of my set and they told me you would be notified. He says he knew nothing about it. No biggie, they didn't get the word out to him in the last 2 weeks.

So.... he tells me he isn't even going to put the convergence panel in the TV set because he would have to come out again and put a tube in then re-adjust everything again and he wasn't even sure if that was going to fix it. He then proceeds to tell me "FINALLY" that he is going to request to Philips and Circuit City to replace the set with a new one, but, this set is no longer in production and Circuit City will give me a list of what I "Qualify for" on the replacement.

Has anyone had this happen and how do they pic out WHAT I QUALIFY FOR??? The TV is a 55PP9401 HDTV made by Philips. I paid $1,999.99 + $299.99 (warranty), $39.00 (delivery), $79.99 (Video cables, Misc.) back on Jan. 26th, 2002.

Will they set me up with a TV in the same price range as the original purchase price or what the TV is worth now?? I don't want to get ripped here, it's already been a pain since Dec. 4th trying to get this thing fixed.

Thanks,
Sweeper

[Kruzin]

Easy.
Call the Circuit City you bought it from, and tell them if they don't give you a completly new replacement TODAY, that you will return the TV for a full refund, and go buy it somewhere else. Sound angry (but not insulting or demeaning) when you talk to them. Don't let them dump you onto a factory tech. If they won't stand behind the product they sold you, you don't want to deal with them.

My boss recently had a similar problem with a plasma set he bought, and this approach, plus the simple threat of never buying anything from them again had a brand new set delivered the next morning...

[Sweeper]

Well until the tech tells Philips and Circuit City's Consumer Relations is notified there is nothing I can do but wait. I already tried the whole store deal and the manager didn't give a crap. Looked at me, gave me his card, wrote down consumer relations and told me to call them. That he could not and would not give me a new set until the repair was deemed "UNREPAIRABLE" and or I have had atleast 3 seperate service calls. That's why when he said he would put in a request for a replacement I was like "FINALLY". BUT, I don't know how to go about not getting ripped off if they say you qualify for these few sets only and none of them are worth a @#$! . I want a reasonable way to explain or sound professional about this when confronted about a replacement. I just don't want to get something that doesn't suit me as my old set did for the first year 1/2 until it came crumbling to the ground.....

[Sweeper]

all i can say today about this subject is !@#$%^&*(*&^%$#@#$%^&*(*&^%$#@#$%^&*(*&^%$#$%^&*() (*&^%$#$%^&*()*&^%$#@#$%^&*()_+_)(*&^%$!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!

There lack of consumer relations makes me sick to my stomach!!!! They don't care, nor do they even make an effort to correct problems. There warranty's...well if you get one... don't expect much from it. So far I haven't got anything but bullface lies. I was told by the Service Tech that he was going to call me this morning and put in for a replacement. He left my house last night without even touching my TV. He looked at it and told me it was at the point that putting anything else in it would be a waste of time. Talked to Philips Factory Service & Circuit $hity's consumer relations to find out why he did not call and Philips told CC that he never said anything like that... !@#$%^&*(&^%$#@#$%^&*(*&^%$

I FREAKIN GIVE UP. NEVER WILL I BUY FROM THEM AGAIN!!!!!

[Mortis]

http://troubleshooter.com/data/access.html#EMAIL ... if you are not aware of Tom Martino or his programming, here is his main site: http://troubleshooter.com/ .

Only takes a few moments to fill out the form at the bottum of the page... might also mention this action the next time you are on the phone with Customer Service. Also, might check out your local BBB and inquire what actions or steps they suggest.

Goodluck.

[Sweeper]

Thanks for the link Mortis..... That site Rocks!!!!!!!!!! Hopefully I can get some help.

[RedFury]

Well, I'm glad that I don't frequent Circuit City. I rarely pop my head into Best Buy anymore, as I've found that there is better service to be found at the smaller guys. I can't really comment on what else you could do....sounds like you've done all that you can. Perhaps a call to the Attorney Generals office may help, as it did when my brother got into a bad car deal with a local big dealer trying the old bait and switch on him.

I wouldn't accept anything less than comperable quality out of the replacement set, if you get one from them.....no if's and's or but's about it. I would however, make a point of contacting the president of CC and complain to him directly, and be very specific about your complaint, and the inaction his employees, and how you've been getting a bigger run around than a guy servicing a gov't contract.

My advice...go to the top, and don't let anyone stop you. Demand it.

Good thing for me...I know where the guy that owns Best Buy lives...hee hee. I've worked in his house.....er....mansion.

[crazyray]

OK, now the weasels at the local CC will listen to you. They should replace it with the same size screen set from the same manufacturer IF available. If not, choose the most expensive Hitachi in that size that they carry. If they don't have a suitable one in stock, ask for a loaner till the new one arrives.

At last, hope on the horizon.

[Thargon the POW]

i got a better idea GET A NEW TV.

[Sweeper]

Well from what I was told by CC consumer relations was I would get a set equal to the price of the set I purchased in price. So $1,999.99 is the price from how I understood the lady. BUT, no one has given any authority to have the set replaced. The service tech won't be able to be reached till Tuesday most likely if he does not work on Monday.

Thargon the POW Give me the $$$ for a new set and I'll just go right out and buy one.