According to an Economic Times Intelligence Group study, ET Knowledge Series, call centers account for almost 65 to 70 percent of the Indian BPO industry in terms of revenues and numbers......
Indeed, according to observers, dissatisfaction with the quality of manpower in India in relatively less-skilled services could result in an immediate flight of jobs should even a slight price differential happen. Examples quoted are shoe manufacturer Nike, which moved from South Korea to Malaysia and then to Indonesia. Another instance is competition that a country such as Bangladesh provides to Indian exports at the lower end of the garment industry due to lower infrastructure and labor costs. The writing is for all to see - that no resting place is permanent. Each is determined by cost effectiveness. India must guard its lead, which is the essence of globalization.
http://www.atimes.com/atimes/South_Asia/FA08Df04.html 
Linear Mode
