SHOULDN'T WE BE REIMBURSED For Our Time That Vendors Waste ?

[MegalosSkylaki]

OK, mistakes do happen.

And some things take more time for me because I have some disabilities.

But when a Vender is careless or sloppy and sends out E-mails promising "deals" including a Deal of The Day, and 24 hours with FREE SHIPPING on many desirable items,

Who should $pay$ when we as Buyers have to waste our time negotiating a DSite that wasn't set up to make good its promises --Should we just forget our wasted time--or hold the errant party financially liablr for our time ?

Ever have to go the letter, email, phonecall route to fix something tat Never should have happened in the first place, should we be satisfied with a "Sorry"--or ask for some compensation, a credit memo, a free item to offset our loss of time.

If the Errant party has to make good--not just for the item in question --but for the time invested to redress the problem, should we just "eat it" ?

Or should the Vendor with some compensatory gesture of comparable worth to out time?

MegalosSkylaki

P.S. I posted this here because I feel it is also an ethical question.

[John Prophet]

what bugs me a little is when so called 'deal" sites post stuff up...like a printer for $25...ok, I am interested...I get there and its also going to be $13 shipping.....huh?? why didnt they just say that up front on the "deal" site. I wouldnt have spent my 3 minutes looking if it was $38 up front. Its like they cant find any good deals that day and they just have to post SOMETHING! lol. Or else they just want that "clik thru" count so they "forget" to post the WHOLE TRUTH, lol.

Overall though I feel I have come out way ahead so i dont sweat the occasional inconvenience.

[MegalosSkylaki]

Like I said, I don't sweat the small stuff, or an honest mistake like sending a box without the item which was taken care of quickly.

But when you count the wasted time in hours, than I would say that some amends are due.

When someone benefits from a "mistake", they are more likely to make them.

Plus like the saying goes, "Time is money".

If you've ever spent time getting an error fixed that shouldn't reasonably have happenned in the first, and ALL you get is what you were entitled in the first place--well those are the situations I'm talking about where "making someone whole" should mean some additional benefit as an offset.

Agree or No ?

MegalosSkylaki

DOOOOG

[John Prophet]

sure have....like I ordered from www.bilsystem.com once....they have a good reseller rating....I had some builds that were ghosted and they used netodragon modems....so he sold netodragons so I ordered 5 of them.....so I actually get something like 2 motorola, 2 something else's and 1 pctel....!!!! ???? NONE of which was a netodragon and NONE of which really suited my purpose cuz I couldnt just stick them in my ghost builds.

So FIRST I am was dissappointed about getting 3 different types...?? THEN I notice that the cd in one of them isnt inside the cd sleeve...the cd sleeve is in there but the cd is not in it but is sitting loose in the box....so AUTOMATICALLY I am thinking someone returned it.

So I am a little more miffed.

So THEN I put one of those "new" modems in a brand new Dell....booted up and got all kinds of weird VIDEO issues...Im like..."huh??"....so turns out the modem was bad and was freaking with the video somehow ..(probably just semi shorted and draining the psu down)...

So it ends up that 2 out of the 5 were bad!

Needless to say I was not in the LEAST pleased.

I wrote an email explaining exactly what happened and that I didnt think I should have to pay shipping to get this straightened out. Also that I was miffed cuz I ordered one specific thing for one specific reason and since they sent me 3 different modems I coulndt use them as I intended...and if I would have known that I wouldnt have ordered in the first place.

Oh well...too bad.

He said they were new modems blah blah and that the chipset was the same, lol. I sent back an email ssaying vaguely "dude..pc tel has NOTHING to do with netodragon, lol."

Anyway, I had to eat shipping there plus quite a bit of lost time....I think that would be a case where dude should have just sent the modems to me free and paid to have his little used and broke pieces of junk picked up.


And the sad thing is that I keep forgetting to post at reseller ratings, lol.

I even mentioned that to him and said that I hoped to be able to leave some good feedback blah blah....but he didnt seem to care one way or the other, lol.

To be fair I did do another order from him and it was alright...so I think they just had a bad day there or something..but still..?? (plus I think there is a slight language barrier, lol)

JP

[RayH]

CAVEAT EMPTOR!!!

[MegalosSkylaki]

Yo, RayH

CAVEAT EMPTOR is what you say to somebody who has the opportunity to examine the goods--and was negligent therein.

Here we're talking about a situation where only the representations of the Vender are available to guide your buying decision.

We are not talking about the Product itesf __yes, caveat emptor, but the manner wherein it is sold.

Of course, had I been aware of its ratings on Resellers Ratings --which range from the Dismal [that's their best rating ] to the Abysmal .

With a small Co. I didn't know anything about, if I had encountered the same problems, I might have terminated my efforts to buy at the represented "deal" with those Ratings.

But this was a Major Internet ECommerce Vendor !
How could it have grown so big with the behaviour reflected in its
Resellors Ratings ? ?I would say, "Let the Seller Beware" if the disgruntled Customers --rather than "eating " the loss of their time and best efforts, demanding some indication of "We are sorry for any inconvenience and we are still doin the error today so pay the money and then contact us to get a credit memo (or was it refund?)."

In anyway, it shifts the burden for the harm done from the wrong doer to the victim. I say, keep it where belongs. The Company can Show how sorry it is.

If we order the wrong thing--we pay a restoking and a shipping back, plus the original shiping fee: three fees in all.

What does the Vendor pay who messes up and causes loss of an evening to a Customer. There should be a curtasy gesture to show just How "sorry: they are to their Customer and as an "offset" to the time and effort wasted.

Hey, why not a Restitution Fee for the Customer ?

Best Wishes,
MegalosSkylaki

[shahani]

CAVEAT EMPTOR applies because you should see the sellers reputation.

Would you buy an Omega watch for $2800 from a street vendor on Broadway and 42nd?

[MegalosSkylaki]

This ain't no street vendor at Times Square....or is it ?

I made the mistake of relying on it being a Major E-commerce Vender--I'll admit that. But when it began to behave like something else' I called it a day,,err,,an evening. So I didn't get into the deep pit represented by its 2.xx Returns Rating.

Still wasted my time Also it seems it has a wall against anyone reahig it, so I couldn't get a phone number to call. Guess tere is a reason for that.

Anyhow your analogy is, well, streatching it. And if is NOT, then it only makes my case. A major e-Vendor behaving like a street Vender you suggest ?

DOOOOG

[MegalosSkylaki]

Struck me while talking about NewEgg or Compugeeks --two Co.s that never wasted my time --that the problem runs this way:

Too cheap and easy while wasting our time counted in hours, not minutes, to send out a pre-packaged "We're sorry blah--blah--blah etc.etc..." with the paragraphs pre-written and whoever answers e-mails may have a minute or two per Customer to cobble it together.

Even the paragraph that sounds "personalized", may simply reflect they've gotten so many complaints of this sort, they don't even have to start from srtach in "we're sorrying-you..."

The point is basically this:

I really DON'T want the Vendor to be "sorry'.

I want for ME not to be sorry.

When more of your time than is reasonable is wasted--and especially when you have reason to believe you were caught in a "sales tactic"-- which would you prefer?

MegalosSkylaki

[MegalosSkylaki]

This Bump is dedicated to WDolfan at

http://www.techimo.com/forum/t53071.html