I hate some of my customers

[lost-and-found]

<rant mode>OOooo....I work at a local Mc D's. Last night, I was working under a manager that I really don't get along with. It's not that we fight, but there is tension between us at all times. I try to be nice to him, and say hi, etc, but he never answers.....well you get my point. In comes this 70yr old customer, just looking at him I could see that he was going to be a nutcase; usually you can just tell from the way they look at you or don't reply to a friendly hi. He wants fries, and FRESH fries. Since it was slow yesterday I was the one taking and getting the orders. SO I get out a fresh basket of fries from the oil, because they were just done when he made the order, and I made sure that he saw me take them out and put them in for him...so they were fresh, too hot to touch even. WEll, he sticks his hand in and says the fries are cold....I turn around because I didn't wanna look at him just in case my face might reveil something he doesn't wanna see....like me mimicking him saying it. Then he goes on yelling "that's why I never come to mc donald's; I never get fresh food here" Now remember, I just made the fries and he saw me making htem...I had to really force myself from telling him that "WTH did you come to Mc D's this time?" But of course I need a job and that would get me instantly fired. ..... Luckily there was an assistant manager (a friend of mine) that took care of that grump. Two hours later, I'm taking an order, now comes in a guy in his 40s and orders a fruit and yogurt parfait....they're a buck eight cents here. I was working on this touch screen register, but this one has a problem, where sometimes it doesn't detect the touch and you have to punch the screen to get stuff in. He gives me $10.10 but of course the dumb machine only thought I punched in 1.10....I love math, got a 5 on my AP calc test, etc....but I really don't work well under pressure, especially during summer, when I wasn't doing math for the last 2 months, and I have a manager that hates me staring at how long I take each order. SO I think to myself oooo....it's ok, I can do this, it's simple subtraction...in the process of being nervous I forgot that he gave me $10.10, and I thought he only gave me $10.00. Well, I give him 8.92 back...and he starts yelling at me. " I GAVE YOU 10.10 YOU SHOULD'VE GIVEN ME 9.02...WHAT'S WITH YOU GUYS, SOMETHING UNEXPECTED HAPPENS AND YOU GUYS LOCK UP...." and stuff like that, which in other words translated to "you're stupid". I was already in a bad mood cause I was held 1.5 hours over my shift and I didn't need another dumb@$$ telling me I'm "stupid". oooo.....I so wish I could've gone into his face or something.....but I couldn't of course....I gave him the 9.02 back...told him I'm sorry for my mistake...arrrrrrr..... </rant mode> ahhh...that feels better..............

[Lemon[H]ead]

Ah, well you did better than i would have done. Were it me, i would have deep fried the old guy, and told the guy whining over 10 cents to go and...um "rodger" himself.

but fair play to ya, you've still got your job and you're home now. just chill out in front of the TV with some trash food and be glad to see the back of another crappy day

- Sean

[Bill in SD, CA]

Ahhh, the joys of working with the public.

Bill

[Droppyale]

Originally posted by Bill in SD, CA
Ahhh, the joys of working with the public.

Bill

DITTO!@

[Knothead]

lost-and-found, I've met you and I consider it a sad thing that such an intelligent person as yourself is working there in the first place.

Such is life.

May I suggest (humbly, ya know ) that you might consider that only the truly damaged folks show up at your place of purveyance, and that their idiocy might be forgiven owing to their desperation...

In other words, it's THEIR problem. It ain't about you, buddy!

Now you can have creative fun with it. Just forgive 'em, though.

Don't hurt 'em!

[CERuppel]

I'm sort of with Knot on this.

I have worked in the Pizza industry for many years, and some of the loons...

The only thing that would make me go back would be the chance to have at one of them. Therapy for the wierd, you might say.

Anyway, my advice to you is to find an outlet. Maybe ranting out your frustrations here is a good outlet for you. For me it was marriage. Bless you, AC.

[cadetstimp]

If it makes you feel better here's some customer antics I encountered when I worked at a gas station way back when....the customer is not always right!

1. A customer had a problem using the carwash. I asked if they entered their code. They said yes. I said it should work and to enter the tunnel. After they came back in and chewed me out... it turns out they folded their code slip and inserted it into the quarter slot. I guess I was wrong on that one, huh?

2. Had a chevy pickup driver come in from the highway off ramp while their engine was on fire (carb float failed to work)! They stopped right between two pumps!

3. Had a customer come in and chew me out for damage the carwash had done to their mini truck. Turned out that they went through with a truck equipped with a lumber rack! The top brushes caught on the rack cross members and reeled itself onto the top of the cab making a huge dent. Luckily the brushes didn't catch any of the power tools and extension cords in the bed. They could have whapped all the cars after him!

4. Had a customer chew me out because he was holding onto the nozzle, lifted the handle and had the trigger engaged when he swiped his credit card. As soon as approval occured he effectively hosed his van with gas because the nozzel was not in the van yet.

5. Had at least 12 nozzle hoses disconnectd from pumps due to departing vehicles with the nozzle still inserted.

6. Had a upset customer press her breasts against the bullet resistant glass (graveyard shift) and yell "does this look like I'm old enough" when I rufused to sell cigarettes because she had no ID.

7. Had a customer attempt to go through the carwash with a U-Hual trailer hooked up (It threw the carwash trolley off the track and caused about $2000 worth of damage).

8. Had more than one customer chew me out when I asked them not to smoke while filling up.

9. I saw a walking customer stop, move slippery when wet cones out of their way and then slip on the gas puddle I was in the process of cleaning up right in front of them.

10. Had a mom chew me out because I would not allow their 7 year old son to sign the credit card slip for them. (too lazy to walk in and too inapt to use the pump card reader)

11. At least once a week an old person would ask me to rewrite the carwash code on the back of the slip in bigger numbers because they had a hard time reading the numbers on the front side. (if they can't see then why is their license valid?...scary)

You're not alone... I'm sure everyone else has similar stories to tell

[tmx468]

I feel sorry for all of you... my job now means I (thankfully) deal less face to face, I just go in, fix the PC/Server, and get out again! My shop days on the other hand... [shudder]

[TheBurningCat]

I'm working with the public as I speak. The best part about my job is no boss looking over me. I have my security phone and i will use it if a customer shows the slighest bit of interest of causing trouble.

bad luck in working at maccas man

[Tomteriffic]

Everybody's got their "job from hell" story, I've got mine and I don't wish that kind of stuff on anybody. But consider the $0.10 change backlash for a sec.

I'm in the answer business. My answers are the result of a lot of careful consideration and analysis, coupled with years of professional experience. Even then, they're just a very well-educated guess, for which I'm legally responsibe, to a fair extent. These answers take the form of Dollars. Usually a whole lot of them and answers in the 10 million dollar range are not uncommon.

I've noticed over the years that, the bigger the numbers are, even when there's room for argument, the less argument there is and the less unpleasant the arguments are. Why? Because if you're dealing with big bucks, the people you're dealing with are more likely to be pros. The five-and-dime stuff will drive you nuts!!

My sympathies. And may you arrive at a day when you can "fire" a customer if they give you too much grief. I've done it and, boy, does it feel good!