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Don't get angry, it doesn't help until it's time to get angry. Ask for the name and contact information of the CEO, and VP of Consumer Relations first. This establishes that you are serious and puts them on the defensive. Next, explain the situation and your lack of satisfaction calmly and firmly. Explain that you have been waiting for the business cards to be completed correctly. Have been given limited or no information. Have had the original pricing changed and been given no consideration due to the delays. Propose a solution next, say at a minimum reduction to the original pricing. More realistically, suggest either a significant discount off the original pricing or even free. Once you get beyond the initial layers of bureaucracy, it's easier to get what you want. Make sure that you have the managers name, date and time of your last encounter, and preferrably store number(probably on the receipt).
Ps. I'm probably one of a manager's worst nightmares. I worked in customer service management for a couple of years. Last time my sister had brakes done on her van, they were put on incorrectly. By the time I got done with them, they replaced the pads with a higher grade of pad, turned the rotors, paid the tow bill(the brakes were overheating) and got a free oil change. Remember, be nice till it's time to get nasty.
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There is no reason to get angry. Decide what would satisfy you and then ask for it. Be reasonable. Be firm. Offer reasonable solutions. Remember that the person behind the counter has a rule book they must follow. If they can not help you, say its not acceptable and move on to their boss. There is no reason and it is not helpful to your cause to get rude or abusive. I know. I use to do it. I looked like an ass. I was an ass. I rarely got the results I wanted. Now I am nice and most often I get an acceptable outcome. 
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