have i ever said i hated verizon? (vent)

[sixf00t4]

short description... everything with them is an ordeal.

got an apartment in aug 2002, ordered just basic phone service with no long distance or anything else. we move into the apartment...using dial up until DSL through my ISP employer is activated, and people say they get a voicemail box when they call and i am online??? wtf. so i call verizon, they signed us up for the premium package. so we got that taken care of.

so 2 weeks after ordering the DSL through my work (we just resold verizon DSL really, but we got it from Verizon Enterprise Solutions Group not Verizon Online) they tell me it can't be activate because DSL already exists on the line?!?! i asked them who has the service on the line, and they said Verizon Online grrr... so i call them up and yell, and they turn the service off. (and for some reason send me a dsl modem 2 weeks later?) so i finally get DSL worked out. i thought all my troubles were over...

so i go away for a week on business, and my Stupid Roommate couldn't out how to get online, so he called Verizon Online for tech support!! they said, "oh we turned service off 3 months ago, do you want to re-activate it?" he said yes. grrr... so i get back 4 days after that happenned, and he tells me the story, and i figured out what he did, and tell him to call me first if he troubles with the internet. so i had to call both verizon sides and work it all out, because Verizon Online doesnt even know Verizon ESG exists, and neither one shares the same databases, or has access to eachothers databases, like 2 different companies with similar names. well, dealing with Verizon ESG then, i grew to like and respect them, and may have even said, "you guys know what is going on, VOL does not have a clue."

so back in may my ISP company got bought out, and it just so happens VOL lowered their prices, so since i had to switch anyway, and cable isnt available to me, i went with VOL. cancelled my Verizon ESG account, and got an activation date set with VOL, when the date came, tehy couldnt do it. DSL is already on the line. i called Verizon ESG they said it was off. called VOL they said it was still on. finally one day i had it being the middle man and conferenced called 1 Verizon ESG engineer, 1 Verizon ESG company contact, and 1 VOL tech. they got it all sorted out after an hour or 2. got a new activation date from VOL. 1 day before that date, they send me an email stating they needed to extend it a week, no reason known. 5 days after that email, service is on. all is well again....

2 weeks later(last wednesday)....my g/f precariously placed an open container of water on my bed, while i was laying in it. when i roll over, it falls, spilling all over my router and dsl modem...grrr. call VOL and they say i should have a free replacement modem by tuesday, delayed for the holiday...sounds good, i call linksys, they said they will send out a replacement as well... get my router 10 am monday. they sent it out wednesday. sweet. tuesday comes, not modem. call them 10pm tuesday, 1 hour wait, i hang up and go to bed. i called them this morning, 1/2 hour wait, finally get tech agent. (on a side note, it really ticks me off i have to key in my phone # before getting a tech, and the first Q they ask if for your number...INSANITY!!!!) so i ask if they can tell me the status of my modem...she can't find the order..."let me look in another database"..."i am going to transfer you to someone who can help you" ---yes she actually said that. so i get another lady, she asks me how she can help me, and i said i should have received a modem yesterday, and i wanted to know where it was. she says "is DSL already on your line" i said yes. then she says "well sir, they do testing on the lines and when that is complete they send out the mo.." i interrupted her... "listen, i just want my replacement modem, i have had service fine, my modem broke last wednesday." she thought i was a new sign-up. she found the order for sending out a new modem, but didnt know why it wasnt there. a few seconds of dead silence... "i could have one sent out through UPS so you can get it tomorrow", so i said yes please. grrr....

another thing that is overdone (probably cuz i talk to them so often) is when the call is over they read the script "sir it was my goal to provide you with excellent customer service today, have i done that for you?" every time i just say yes and thank you...

---insert mind numbing pain here---

[lost-and-found]

I feel your pain man...

Verizon is both, my wireless, and my local phone provider. I've had no problems with them with any regular stuff, either when ordering a second phone line, or cancelling it, etc. BUt my oppinion about their wireless customer service is a little murky. First of all, there are so many darn catches they don't tell you about; like, when we ordered our family share plan, they told us the wrong price, like $10 cheaper than what it really costs. SO then they tell us they will uphold the price, and keep all the features, including national long distance; yet, when I receive my bill the next month, so many damn long distance charges on the bill. I called the customer service and they revoked the charges, and added long distance to the package, but they didn't keep the price we've been promised. Then they've programmed our phones wrong; the roaming indicator turns on as soon as I leave the L.A. area, so I don't know when I'm on verizon lines or trully roaming. They give me all this bull about how it's supposed to work like that, but their website states otherwise....etc...etc...etc....

[thekingofpain]

I used to hate them---I dont any more...
(cancel cancel cancel)

I switched to cable after trying Verizon DSL for a month free.

Aside from similiar problems, their billing is so complicated I finally gave up.

[SPEEDO]

I had to drop cable when I moved to Maine, So I figured I'd try Verizon DSL.
Well so far everything has gone smooth as silk............

First they had a price drop to $29.95 all the time and a speed increase for customers close enough to the TelCo. from 768K to 1.5M here are my DSL results, I'm happy.............

[skybolt_1]

I've been having trouble with Verizon and their phone insurance company Asurion... A week and a half ago my girlfriend accidently cracked the LCD on my cell phone. Since I had insurance, I went to the Verizon wireless store in NH to get a new phone. Once I got there, I discovered two things which had not been made clear at the time of signup:
1: Verizon does not directly handle phone insurance problems. You have to go through this Asurion company.

2: There is a $50 surcharge for all claims

I wasn't so upset about 1, since it was late friday afternoon, they shouldn't have much trouble getting me a new one by monday right?? (I was leaving for Florida early tuesday) They couldn't though, since the shipping department was closed! OK, but I can have it shipped to my parents house where my mom can sign for it... no prob...

<week goes by>

Ahh, back from FL with a tan, and looky here! New phone!

<opens box>

SOB! They sent me the wrong model!!!! Call Asurion, bitch at them, they blame Verizon for giving them wrong info. Furthermore, since I have had the phone over 7 days, its my problem, not theirs. Like hell, I say. I finally reach a comprimise with the supervisor - they will take back the phone if I pay S&H for the one they send out: $20 bucks. GRRRR....

As of now I am still waiting... it should come today.

PS - Since no one had any clue which phone I actually had, I gave myself a free upgrade ;-)

[tmx468]

Sounds like a fair deal for the pain you were put through for an insured phone....!