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Old 09-25-2002, 03:00 PM   #1 (permalink)
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At Home all I wanted to know was:

If I could purchase a Dell Motherboard that supports DDRam? Here is there answer on swapping out a 4300 SDRAM motherboard for a 44/4500 Motherboard.

Quote:
Thank you for contacting Dell eSupport and Services (ESS). We
appreciate the opportunity to assist you. I apologize for your
trouble and I assure you it is our hope that you have a positive
experience with our company.

Dell does not offer processor or motherboard upgrades for purchase
as discreet items, nor does Dell recommend upgrading the processor
or motherboard in any given system; therefore, Dell cannot support
systems in which the motherboard or processor has been upgraded
through third-party services or products.

Changing the processor or motherboard in your Dell system may
be physically possible, not unlike installing another engine
in your car, but like a computer manufacturer, an auto manufacturer
will only warrant the original engine and is not in the business
of selling upgraded engines for cars after they are built. Whether
you choose to upgrade these non-warrantied items depends upon
the level of support you expect from Dell and upon the level
of your technical expertise.

For most people, the availability of Dell's outstanding customer
support is a major concern. When a customer receives a Dell
system, Dell knows that the components installed at the factory
will work together. Dell Technicians are trained to support
each of the components in the system. Every Dell system is configured
uniformly so that the Dell Technician, with the help of the customer,
can troubleshoot the system with a minimum of guesswork. It
is not possible for every Technician at Dell to know the details
of third-party upgrade components available on the open market
to computer users. Therefore, Dell Technicians can only support
the components that were originally present in the system when
it shipped from the factory; Dell Technicians can only support
configurations that have been validated by Dell.

One of the primary concerns addressed during the development
of each Dell system type is stability. All components within
a system must be able to function together. Dell Engineers and
Technicians test each system type to ensure that all available
components for that system will work together. For instance,
within a given product line, Dell might plan to offer processor
speeds of 500MHz, 600MHz, 700MHz, and 750MHz. All four processors
are tested with other components available in that product line
to make sure all of the components function together properly.
It is possible that the 750Mhz processor was tested and found
to be outside the limits of acceptable compatibility. Therefore,
only the 500MHz, 600MHz and 700MHz processors are "validated"
by Dell for use in the new product.

Usually, significant leaps in computer performance are the result
of the development of completely different technology. This
means that a newer, faster processor (for instance) may very
well require a completely redesigned and higher performance motherboard
to take advantage of the higher speed of the processor. Placing
a faster processor in a system with an older motherboard can
result in a very unstable system, prone to frequent crashes.

Dell system configurations are validated by Dell Product Engineers
and thoroughly tested before they are released for sale to our
customers. Many factors are involved in the decision to offer
particular component configurations for Dell systems. These
factors help ensure production of the highest quality, most cost
effective, and most stable systems, delivered rapidly and with
the fewest problems for the majority of our customers. Dell
does not support processor or motherboard upgrades, neither will
Dell warrant processor or motherboard upgrades. Upgrade processors
and motherboards for Dell systems may be offered by third-party
vendors and may function reasonably well in Dell systems; however,
Dell does not endorse third-party vendors or the components they
might offer.

Thank you for choosing Dell.

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Old 09-25-2002, 03:10 PM   #2 (permalink)
shahani
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Yeah, all OEM's are like that. I had a similiar issue with Sony who cautioned me against adding another drive to the computer saying it would no longer support it if I went ahead and added the drive.

I also added RAM, controller card so I could add 3 extra drives.....
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Old 09-25-2002, 03:47 PM   #3 (permalink)
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Quote:
For most people, the availability of Dell's outstanding customer
support is a major concern.
"Don't you care about customer support? You don't want to be different, do you? Different people get made fun of." -left out of the original e-mail.

like a person who knows how to swap out a motherboard needs that type of customer support.
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Old 09-25-2002, 04:54 PM   #4 (permalink)
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it's a bunch of BS put into some sort of letter if you want to call it that.
Quote:
Usually, significant leaps in computer performance are the result
of the development of completely different technology. This
means that a newer, faster processor (for instance) may very
well require a completely redesigned and higher performance motherboard
to take advantage of the higher speed of the processor.
Uhhh... duh...that's why I want to purchase a motherboard from you guys..... Uh.. Hello? Anyone freakin home???
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Old 09-25-2002, 04:57 PM   #5 (permalink)
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Sorry I recommended that you contact them. That was you wasn't it Sweeper?
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Old 09-26-2002, 01:49 AM   #6 (permalink)
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brainchild ?

I just wrote them an email thru there online support using my service tag. ? I never really spoke with anyone , but got that back as a response. Sorta sucks. I can't find any parts for this thing anywhere.........................
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