Hello,
ResellerRatings.com is not a store; we're a customer reviews site and products/price search engine. You'll need to email your question directly to the store you're trying to contact.
That said, to what store are you referring? Have you submitted a customer review on them? If the store is not listed on our site, you can add it here:
http://www.resellerratings.com/new_seller.pl
To submit a customer review, enter the store name in the 'store ratings' text field on our hompage,
www.resellerratings.com, and click the yellow 'rate this store' button on their reviews page.