Hi cassies_mom,
Try posting this question in the Techimo "IMO Community" forum - you'll have better luck there for this topic:
http://techimo.com/forum/index.html
I'll suggest calling your local veterinarian as he/she would likely have some advice for the proper care of the young chick.
ResellerRatings forums are more about finding great deals on products, issues with resellers, etc.
Good luck!