Here's the latest I have received, I was one of the first one's to post regarding the company, back in June. But just received this last Friday(notice the date below, of the letter) and have talking with a Detective O'Brien with the NY C.D Police Dept.
Friday, November 07, 2003
Dear Valued Customer:
During the last year the brand name Artificial Intelligence has experienced tremendous growth, and as wellmuch positive praise in the industry. Our high level of system performance, along with excellent system reviews have assisted in raising the demand for our product quickly.
We have set new protocols in place to assist in the expeditious completion of customer orders, along withnew and exciting notification systems to keep our customers "up to date" with the stage in which the order is in at all times.
During the last few months, we have experience many unfortunate technical difficulties which we have worked very difficult to move past, including numerous system outages, communication outages, power outages which caused us to be in an unvoluntaty position of being unable to provide the proper amount of customer service. These unfortunate events also evolved into an improper turn around time quoting system manufacturer, and deliver times to our most valuable resource, our customers.
In addition we also experienced some customer information data loss, which prevented and currently prevents us from processing the exact order that was placed, or issuing proper credit if requested.
We have since rectified this situation and secured new technical service contracts and providers with secure connections to prevent our past issues from recurring - of not being able to answer customer questions in response to the order, what stage it is in, and the turn around time.
Our goal is to ensure that our customer satisfaction level remains as close to 100% pure customer satisfaction as realistically possible, and we will make the effort to do so.
We have gained much praise on National Television, Movies and the press as a company that prides itself on giving back to the precious communities that have helped to bring us to a level we are at today. We have as an example just recently sponsored a fund raiser event for the opening of a 65,000 square foot childrens technology museum here locally on local Long Island. We as well recently donated a custom computer for a celebrity hosted golf event for the National Alzheimers Association of America. We are a growing company, and would like to become a household name that is known with comfort of pure customer satisfaction.
We would like to offer the following below for those of our customers whose orders may not have beenhandled as best as they could have been.
As such please read the following page and claim forms.
THE FOLLOWING INSTRUCTIONS ARE VALID FOR ORDERS PLACED ON THE WEBSITE
WWW.AIPCS.COM
If you had placed your order within the last 6 months and experienced one of the following you MAY BE ELLIGIBLE to receive a REFUND, FULL OR PARTIAL, OR CREDIT OR A COMBINATION OF BOTH..
· Non –Delivery of your order placed on
www.aipcs.com
· Cancellation of an order, and no refund received (full or partial)
· Improper notification of turn around time/ Status quoting time
CLAIM FORM
Please fill out the following claim form below and either mail back or fax.)
(PLEASE MAKE SURE THAT YOU LIST AS MUCH INFORMATION, SO THAT WE MAY CONTACT
YOU IF NECESSARY WITH ANY QUESTIONS)
CUSTOMER NAME: __________________________________________________ _________
(Last Name, First Name)
CUSTOMER ADDRESS: __________________________________________________ __
STREET ADDRESS APT NUMBER
__________________________________________________ __
STREET ADDRESS (ADDITIONAL SPACE)
__________________________________________________ __
CITY STATE ZIP CODE
__________________________________________________ __
WORK PHONE HOME PHONE
__________________________________________________ __
Email Address (Must be one that you check if you have one)
ORDER NUMBER: __________________________________________________ __
DOWN PAYMENT: __________________________________________________ __
(IF Any)
CANCELLED ORDER: (CIRCLE ONE) YES / NO
( If you have sent in Written Cancellation)
HAVE YOU MADE A COMPLAINT WITH A REGULATORY BOARD? YES / NO
Please BRIEFLY list the complaint, to which board and if you have a reference number with that board.
__________________________________________________ __
__________________________________________________ __
THIS CLAIM FORM WILL BE REVIEWED, AND UPON REVIEW YOU WILL BE ISSUED A REFUND (FULL OR PARTIAL), or one of your other selections.
Please Circle Number in order of preference for what you would to receive for complete satisfaction to satisfy your complaint as resolved.
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Please remember if you request a refund, certain amounts or fees may or may not be accessed dependent on if you have received your system, partly or in full, or if there was significant work done on your computer system.
(1 is your first preference, 2 is your second preference, so on and so forth)
( ) Refund of your Balance : ___________________
( ) Discount on a purchase : ___________________
( ) Receipt of your computer : ___________________
another method of payment may be required for this method choice)
( ) Credit towards future use : ___________________
( ) Free Gift Certificate
(Valid for product or service purchase
on
www.aicomputers.com) : $100 - $ 200 $ 300 $400 (please circle one)
Please Initial which of the above to the left (in the parenthesis) you will give may consider an acceptable satisfaction or resolvement of your current complaint.
Please sign Below to Authorize full understanding, and to authorize a Refund Check to be issued, product or other acceptable resolution and if so the Name of the Individual. (This name MUST MATCH the account on file)
X_________________________________________________ ________ X______________________
(LAST NAME, FIRST NAME ) PLEASE PRINT (Date)
X_________________________________________________ ________
(Signature )
Please mail or FAX 631.755.8005 (fax)this form filled out back to:
(There is an envelope provided for your convienence
Faxing This Form will SPEED UP the process.
AIPCS Systems Technologies, Inc.
155B Marine Street - Farmingdale, NY 11735
631.755.8004 (Phone) - 631.755.8005 (fax)
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