Anyone have experience with Mwave?

[wyvrn]

I believe I have ordered from them before with no problem. I made an order Sunday afternoon and selected 3-day shipping. I didn't get a tracking number from them so I checked order status on their webpage. They haven't shipped it yet! I am thinking about cancelling my order but they aren't open today. What a crock! Why does it take 4 days to box up and item and send it out?

Anyone have problems with Mwave shipping late before?

[John Prophet]

Evil Rick loves and swears by Mwave...Pm him and ask him what might be up.

I just read this.

Here are their Holiday Hours. I don't think they would just blow you off or anything like that.

They don't process orders on weekends, so it would have gone through until Monday. If they've got a backlog from Xmas, it might push it back another day.

Did you get an e-mail confirmation? Try calling 800-234-3358 and leaving a message.

How long will it take before it ships?
We do request one business day for all items that are in stock (not including assembled and tested motherboard bundles, barebones or custom systems). It is possible that your order may ship the same day, if it is received before 12:00pm Pacific Standard Time, however it is not a guarantee. Multiwave will do it's very best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

Please keep in mind that we do not process orders on weekends or observed holidays.

From How long will it take before it ships?

NOTE - I have no affiliation w/ Mwav.com but have ordered from them numerous times and recommend them to just about everybody I know that look for new parts.

[Uncle Bob]

Monday early AM I placed an order by phone. Smooth transaction.
Item arrived on time,in good condition. Also best price.

[wyvrn]

Well if I purchased on Sunday, it should have gone out the latest on Tuesday before noon according to their policy. That means it should have gotten to me by either this Saturday or the latest on Monday morning. Now I am going to have to wait until the end of next week, which is unacceptable for 3-day shipping even with *one* day of holiday in New Years.

@#$E%^$%^#*


edit:
I just wrote them and asked for a refund of the shipping charge or to cancel my order. Late shipping sucks when you make a point to pay more for faster shipping in the first place. Mwave just made my DNO list

[Uncle Bob]

Only thing I can figure is Mwave is about 100 miles north of me. I
ordered 3day service and my order (new case) came next day. I've had that happen before from other places in the L. A. area. An
internet order placed on Sunday wouldn't be seen untill Monday or later. The web sight says closed on Sunday.

[wyvrn]

Yeah I know. They give themselves one day to "process" before shipping. So they were late if they didn't send it on Tuesday, and they had an extra business day yesterday and they still didn't send it out. What did I pay extra for 3 day shipping for if they are going to take their sweet time getting the order out?

Did you get the confirmation that your order had been processed or that they were having a problem w/ it?

[Mike]

I never had a problem with Mwave, or their shipping. Not as quick as Newegg, but it still got here.

[wyvrn]

Well it just keeps getting better. I got an email reply today saying they were out of stock and had to wait for a new shipment. They were in stock on the website and Mwave was happy to charge my credit card on Sunday. You know it would have been nice had they contacted me about that the day after I ordered. I am glad I checked up on them or I might have been waiting forever for a response. Jeebus Mwave customer service sucks!

edit: My review on resellerratings is up. It's a shame, they look like a great vendor but I think their inventory and after-order service needs a lot of improvement.