1/23/04 8:16 PM (1 of 1 users found this review helpful)
I purchased a wireless router from them on the 21st. It says that they will ship WITHIN two business days, and that time has already past, yet it has still not shipped. I should have came here first (usually do but only for smaller companies). It's such a pain that it doesn't have a phone number provided nearly ANYWHERE on the website; if they do have one, they've used every bit of effort to hide it. Hell, they don't even provide an email address; I had to manipulate that automated assistant until it brought me to a place where I could write an email on its form. They say that they have email staff 24/7 but I doubt that. I really need this product FAST and if they can't ship it today (I was hoping that it would be shipped yesterday), it probably won't ship until Monday at the earliest, which is way too late for me. Good grief.
I just want to update this situation. I received an email that said my order had been cancelled. I thought at first that they misunderstood me in my email and sent off another one to clarify the situation in a firmer tone. Right after I sent it, I got another email stating that they didn't have it in stock and it was a discontinued item so they would be indefinitely out. What a load of crap. I lost five days that could have been used to get my product here already. And there is no compensation. Good grief x2.
http://www.resellerratings.com/seller2107.html
aka
ResellerRatings 
Quote:
|
"And there is no compensation"--Rater at Reseller Ratings
|
This, Good Folks, is what truly bothers me
If this was a simple error that cost a customer time, well even a great reseller can make mistakes.
But when peoples'
valuable Time is wasted in what appears to this author as a matter of Business policy, than I would argue that Compensation for Time lost is appropriate.
I personally have not encountered a more appropriate case --err maybe once --for Customer Compensation. Would this burden honest and true merchants who happen to have a problem on some item?
I think not ! Why ?
Because a company that "sells" what it does not have is harming these same good merchants who do have it in stock.
Because a company who underprices other Merchants with bogus "deals" is taking business away from these same Merchants.
The ratings at
www.resellerratings.com show that extremely large majority are satisfied with their Venders --and are not shy about saying so.
Buy.com is the exceptionally low rated Compony, not the 'typical' or "avarage".
MegalosSkylaki
Well, we have 6 Very Dissatisfied, one Somewhat Dissatisfied and the theory above to make eight.
Linear Mode
