DON'T BUY.COM Advisory

[marine4life]

I bought what was advertised as an ATI 9000 pro. They sent me a 9000, no pro. It was an extreme hassle trying to contact them and I needed a video card bad at the time so I kept it. I did attempt to get them to rectify it, but I got one rude email back partially admitting their error. I responded to the email that it was unacceptable and later a customer service rep called me. He said I could return it (didn't offer to pay for shipping) and he apologized for the confusion and that was it. This ad ran for days after he called me. It was false advertising plain and simple.

I gave them one more chance months later. I ordered a mouse on the weekend at about 11pm. The next morning around 7am I noticed the same mouse had free shipping. I attempted to cancel the order before they shipped it and would re-order to get the free shipping. The automated system said my order hadn't gone anywhere yet so I figured it was going to be cancelled. The following day they shipped my original order disregarding my cancellation request.

This is a slick looking internet seller with terrible customer service. Everyone has different experiences, but I won't do business with them ever again.

[links]

Only ever ordered one thing from them. It was a preorder. The item was shipped early and showed up at my house a day before I could buy it in the store. That was a few years ago. Will think twice now. Thanks for the heads up.

[Epyon9283]

The only thing I ever bought from them was a Voodoo3 2000 PCI(can you tell it was a while ago? ) Anyway, they said it was in stock. 3 weeks later it still wasn't shipped. Turned out they lied. That was the one and only time I ever bought anything from them.

[consumertalks]

Hmm.. seems pretty simple. If they ship the wrong item and won't pay for return shipping, file a claim with your bank/credit card for non receipt. You didn't get what you paid for, did you? That ought to make them smile.

[deeppow]

Haven't bought from them in awhile because they refused a refund on software that had been opened.

First off the software was an older (outdated) version and second you couldn't find out the version without opening the package ---- catch22. Had a couple conversations with costumer service where I was stone-walled. A rule on opened software is a reasonable rule but costumer service without a brain as far as when to apply the rules is not my definition of good costumer service. I finally stopped payment on my credit card and returned the product to them. Cost me the shipping of course and I won't be back.

[whatmeworry]

Ordered Sennheisser headphones and received TDK the first and only time I ordered. Lots of run around, and refused to cross ship. Did send a UPS label to return it.

Bought them cheaper from Tiger Direct in the end.

[crazyray]

I've bought from them several times without incident. [shrug]

Confession: I'm not really adding to the discussion here, but I had to see my first post under linux....

[MegalosSkylaki]

That's crazyray !

If you weren't gonna add to the discussion,

You shoudda done it under Windows

AWOOOOOOOOOOOOOOOOOOOOOOOOO !

"Why don't you try emailing them, and see what they'll do about it?"

--NasdaqTrader889

We'll actually I have. Their response to my writing them about 2 1/2 wasted hours trying to get an order through as "Shipping Free" as stated, followed by trying another order (same problem)followed by wasting money trying to get by Web or Information Telephone number long distance etc. followed by my specifically asking thim Not to tell me how "Sorry" they "are" [probably less sorry than me !] was:

>to tell me how "sorry" they are, that I could order it at the present (higher) price, pay the "free shipping", contact them, and they will deduct the shipping charge from my credit card ( the price difference was Not offerred).

Gee, how come if I smelled more problems with another "deal" like that ..Yeah, they also told me I could do this by Phone (huh? a phone) , at an additional $2.95, a good measure of the depths of their sorrow over inconveniencing me.

The response to my third and last e-mail to Customer Service was to tell me I could call them about a PREvious order that I had NOT complained about and how they were ..err.."sorry" about what I complained about, which strongly suggest either "playing dumb" and creating diversions --or they they hadn't read my email which specifically referrenced last Post-Thanksgiving Friday "24 hour sale".

Given their '2.2' Returns and Refunds rating, I believe that this is just one more "way of doing business" -- get the Customer's money, and hold on to it. And be real Sorry.

MegalosSkylaki

[NiTCOM]

Originally posted by MegalosSkylaki
Today is a day of buying for many--and many Vendors send out email Messages promising "deals".

In regard to BUY.COM , Pa-leeeeze go to RESELLERS RATINGS before you bite.

I've posted this Advisory here, rather than Buyers Guidance Forum, bwcause this is where Members come looking for deals, and because BUY.COM is a BIG Company, many may make the mistake I made in thinking it must be of at least Avarage quality.

Wasted time and a trip to RESELLERS RATINGS tought me otherwise.

[I have Posted my experience at BUYERS GUIDANCE FORUM where it belongs].

Go to RESELLERS RATINGS before you buy at what I now call DON'T BUY.COM, or for that matter any big Vendor you have not had prior positive experiences with.

Big doesn't always mean of even " minimally acceptable quality" as I learned
the hard way.

Good Luck Buying !

MegalosSkylaki


Honk if this helps you.

Bla..bla.... so what is your point?
I always been please with buy.com.
Their service and products are top notch.

[deeppow]

Originally posted by NiTCOM
Bla..bla.... so what is your point?
I always been please with buy.com.
Their service and products are top notch.

I thought his message was pretty clear. Buy.com's ResellerRatings has dropped to 4.64 over the last 6 months from a lifetime average of 6.79. If that makes you happy then that is fine. I as a rule don't deal with anyone with a rating that low, just too great a chance (one out of two 'ish) that there will be some problem.