DELL WORST CUSTOMER SERVICE

[bargainshop]

Dell chat is the worst customer service ever
check this, i started chat asking about my order, that been placed three days ago and never appeared on the site.

after a small conversation with an attitude at end i get this

Sarah 10:41:14 AM} The site may not have been updated
{Sarah 10:41:24 AM} Alright
{Sarah 10:41:36 AM} NOw you have the details
{Sarah 10:41:47 AM} Alright

We do not permit obsceneties. Please read the rules.

[Mike]

After using Dell a week or two ago, I doubt I will order another computer from them.

I am going to build my uncle a computer; even sent a nice e-mail to Dell saying that they are losing another customer because of bad support.

[ArcticFox]

Yeah if anyone reads the news blurbs at TIMO's main page, Dell is closing their foreign call centres because the Indian guys can't even speak English well enough to keep their customers happy.

Of course, the only real reason to buy a Dell is if you want a stable, extremly quiet computer. Other than that, why buy an OEM???

[bargainshop]

CDRW went bad, am with them on phone now, i can hardlly understand them. omg its annoying and i been on phone for about 35minuts now

[Rand Dusing]

I always thought they had good support, I guess I'll have to rethink where he will get his desktop.

[bargainshop]

OMG after 36minuts of talking, the indian telling me i am talking to the wrong department
OMG
and then transfer me and the phone get disconnected

[haxxorpoop]

Wow. Didnt think Dell was THIS bad. :\ The mods modded the first post...cant see what it says now

[imac9556]

IMHO, Dell is the WORST of the WORST!
My 2 day old dell needed a new hard drive. I did not want to return it because I had to pack it back up and ship it back..too much work.
But anyways, I called tech support. waited over 1 hr to get the right department, just got transfered and transfered. Then finally I got the right department, there was this person who spoke broken english. The man asked me if I could install it myself. I said yes. Ok, so he shipped out the hard drive.
The reason I needed to install the hard drive is)
1) Not home till 9:00PM
2) I don't want anyone to do it for me! lol

Anyways, I get this phonecall that a person is coming over to install my hard drive on my answering machine. (called in)
So, I want to cancel this order so I can install it myself because no one is home! I called dell, kept on getting transfered. Then after 30mins of getting transfered, this person tells me I cannot cancel this. I would have to wait for the tech person to ship the new hd back to dell, and then they will ship me the HD direct. That was too much trouble for me and took too long. So, I had to go home, which is inconvient, to wait for the tech. I asked the tech if he could just hand me the hard drive and i hand him back the bad one. Luckily, he was nice, and said it was ok. So I got the new hard drive and raced back to work.
So in all, I'm so disappointed with dell's customer support and tech support! Last Time I'm Buyin Dell.

Apple's tech support/customer service beats dell's by 110%!!

p.s sorry if the story is a little confusing.. happy thanksgiving!!!

[no1_vern]

Originally posted by Rand Dusing
I always thought they had good support, I guess I'll have to rethink where he will get his desktop.

Actually in comparison with the other computer companies , THAT IS considered "good support". As bad as the problems with getting support from Dell is, it is harder and takes longer from the other computer companies.

[John Bennett]

A computer illiterate friend of mine had good luck with e-machines. After 4 months of good running it started hanging on boot at the intro screen. She boxed it up and they sent her a new one.