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Old 11-25-2003, 05:27 PM   #1 (permalink)
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CAN'T BUY dot COM

I was lured to BUYdot COME with promises of FREE SHIPPING and a special "24 HOUR ONLY SALE" which featured a Samsiung laser printer for $150 with a $70 Rebate.

(I didn't want to transact business on E-mail, so I went to Site and Logged in as a prior customer.)

Ah ! But there wa the FREE SHIPPING logo on the item as well as on a Brother HL-1435 laser printer for $130 with a $20 Rebate.

WHOOOPS ! The "Budget Shipping" box is GREYED-OUT on both items, despite the FREE SHIPPING Logo --no free shipping it seems.

So I looked for a telephone number to reach them, "Your Free Shipping ain't working..please put this in manually" Would you not know--NO phone number on their Site. 800 Directory has NO listing for is it BUY or CAN't BUY on advertised terms.

Tried California Information from NYC --no Direct number. Only an E-mail left, which will be replied to after the 24 hours are over--and better yet __"Err..Sorry..All are sold ouT...."

Would that surprise you if I get that reply?

Anyway, I'll keep uou informed.

Anybody else have problems with BUY dot COM, which today was CAN'T BUY dot COM --unless you forget the ptomises that brougt you to the Site in the first place.

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Old 11-25-2003, 05:42 PM   #2 (permalink)
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That's the worst thing about Buy dot com.
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Old 11-25-2003, 08:32 PM   #3 (permalink)
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I'm not sure exactly in what sense you meant that, osprey4, -but sadly it may not be the worst thing about Can't Buy dot Com

Should have gone to Reseller's Ratings first before I wasted 2-3 hours trying to execute an Order on the Terms that were promised, and in trying to reach the Vendor whose acseesability is..well, inacessible

Ok, first some comparison data:

According to Reseller's Ratings the Average rating for a Vendor is 8.38, with 9.48 High Average, and 5.65, Low Average.
So 5.65 to 9.48 is the range of the vast majority of Resellers.

Guess what Can't Buy dot Com rated per last six months?

Doh ! 4.8

I wrote this Post before I ever knew that. And even that rating is supported/inflated by its posted low prices, which are Low Average at 5.65. Hence its :best point" is still worse than half of other Venders and places it in the lwer half.

So much for its Best Point !

Likilihood of Future Purchases [ generally the most important of the ratings in my view], a dismal 4.41, below its own lowly average of 4.8.

In fact ALL of its other ratings are below its own average of 4.8, let alone the Reseller Average of 8.38:

Shipping and Packaging at 4.77;
Technical Support at 3.64;
and finally Return or Replacement-- something you might be very, very interested in with a Company like this-- an embarrassing 2.22.

I was sent an apparent computer acknowledgement of my E-mail advising me that all of its Customer Service Representatinves are too busy helping other customers -- Err..how did they reach them with its No Phone (?) policy ? -- to respond until Tomorrow.

In case you are wondering what my response to their response might be:

Look at the ethical question I raised in
http://www.techimo.com/forum/t89985.html

Last edited by MegalosSkylaki; 11-25-2003 at 08:40 PM.
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Old 11-27-2003, 09:55 AM   #4 (permalink)
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My item was back odered, the RCA dvd recorder, it took them 10days to ship it.
it said on the site it will ship from 1-2days but hey as long they shipped it.
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