Best Buy and Digital Research rebates

[jesseejames]

Has anybody else encountered problems getting a rebate on the Digital Research CDRW that they bought from Best Buy while they had the $30.00 from DR and $17.00 from BB. I got my rebate from Best Buy but not the rebate from Digital Research. I called and they tell me they never got it and did I have copies. I said yes and they referred me immediately to an online site iomagic.com. Went there and seems like it is a dead end so far.

[Ruler2112]

I got screwed out of a rebate a while ago; DR didn't make good on it and BB said they couldn't do anything even though I had copies of everything with detailed logs of when & who I talked to. What's worse, the CD-ROM drive broke down shortly afterwards, leaving me holding the bag. Best Buy did in a fashion pay me for it though, as I have rarely purchased anything there since (and I used to spend a ton of $ there). I would guess that the loss in sales to Best Buy based on my previous purchases there is somewhere around 3 grand or so. They got to keep that $30 rebate though- I hope they spent it well!

[jesseejames]

Went to Best Buy where I purchased it and they just refer me to Digital Research and say they cannot do anything about their rebate. Told Best Buy that they have lost my business for good and hope that noone ever buys anything from Digital Research or from iomagic whoever they are. As far as I am concerned they are all guilty of consumer fraud and I will just spend my hard earned money elsewhere

[jesseejames]

this really sucks they beat me out of my $30.00 so I am never going to buy anything from best buy again--it was there that it was advertised for 19.99 after rebates so they should have to make sure they are honored

[SiliconJon]

That's all part of their game. There are enough people in the country, they can screw half of them and still have a huge customer base! It's all about the numbers...

[jesseejames]

Just for what it is worth if you are looking to purchase anything from Best Buy manufactured by IOMagic be warned that they do not honor any rebate that they offer--products listed Digital Research-HiVal etc all products put out by IOMagic Best Buy will usually honor their store rebate offers but those from the manufacturers are up to the manufacturer and IOMagic does not honor them

[yohon125]

best buy really cannot do anything to help you out. you took the chance on a rebate and must go through the company that is supose to send you the check. bb doesnt owe you a thing. i know there is a site to rate companys somewhere. i cant remeber what it is, but you can go in and say how you got screwed and you can also read about something before you buy it. i will post again if i remeber the site

[Ruler2112]

Ummmm, look up at the top of the screen. ResellerRatings.com is the site you're referring to yohon.

Also, don't you believe that if a store advertises a product for $x after rebate and you jump through all the appropriate hoops they want you to and it's still rejected, that the store should make an adjustment so that you get the product for the price it was advertised for? IMO, not doing so is false advertising - you followed the procedures and the rebate was rejected, therefore you could not get the product for the advertised price. In addition, like I stated above, a store not making good on the rebates they advertise is like the store shooting itself in the foot. About a year ago, Staples made good on a falsely rejected rebate a short time ago. Staples has gotten quite a bit of business from me since, precisely because they did make good on it.

[jesseejames]

OK Best Buy is where it was marked $19.99+after rebate--part of it was a best buy rebate part of it digital research--not 69.99 before rebate. Don't you think that best buy profited by selling these that way? If best buy is an innocent party to this like yohon suggests then they should notify their customers that this rebate from the manufacturer is bogus and discontinue selling their products which is what an honest company would do if they valued their customers. They are still selling digital research products I think some of which still offer rebates. The whole rebate thing will sooner or later backfire on best buy when customers start shopping elsewhere due to their rebate policies.
I for one shop elsewhere now.

[jesseejames]

Hey I am blown away I just got a check from IOMagic for my rebate. I never got any response to my multiple e-mails and pictures and copies of the forms etc etc and here arrives a check from them in an envelope. Nothing else but the check but I am just amazed. I guess persistence pays off. Still I will never buy anything with a rebate offer again what a mess.