Stay away from Monarch!

[Admin RR]

All you need to do is understand this and you will have your answer:

Surely you experienced this effect in school. You could be going along getting test averages of 95, 95, 95, 95, then bam, you get a 0 on a test and your 95 average suddenly blows out to 76. Then, you earn a 100 on a test but your average only goes up from a 76 to an 80. The 0 that you earned had a much greater impact on your average then the "100" that you earned.

This illustrates why a Very Satisfied response has less of an impact on your overall rating than a Very Dissatisfied response.

[GA400]

Originally Posted by Admin RR

All you need to do is understand this and you will have your answer:

This illustrates why a Very Satisfied response has less of an impact on your overall rating than a Very Dissatisfied response.

Forgive me, I am honestly not trying to be a wise a** but didn't you just say what I did? That a very disatisfied lowers more than a very satisfied brings up?
Soooo you could have saved yourself all that typing really, but it was very informative and you did illistrate my point very well thank you for that.

[Admin RR]

Your claim was that there is an error in our system or that our code is giving different weights to different responses. My response is to explain that the normal behavior seen in arithmetic means is responsible for what you are seeing and nothing more. Your rating is 100% accurate and is calculated using arithmetic means in the exact same manner as every one of the other 10,000+ stores at ResellerRatings.

[GA400]

Originally Posted by Admin RR

Your claim was that there is an error in our system or that our code is giving different weights to different responses. My response is to explain that the normal behavior seen in arithmetic means is responsible for what you are seeing and nothing more. Your rating is 100% accurate and is calculated using arithmetic means in the exact same manner as every one of the other 10,000+ stores at ResellerRatings.

No that is not accurate, I simply said "Also don't forget that a very satisfied doesn't carry the same weight as a very dissatisfied. So it takes a LOT more good to offset the bad." and I respectfully disagree, I have been watching this for a long time and it is not like that at all. Let's say for arguments sake we are 5.05
A new very dissatisfied will make it 5.01.
A new very satisfied will make it 5.07.
Additionally, if that same Very dissatisfied changes to a very satisfied the score again will only go to 5.07.

Both of these statments have been proven true by you as you layed out for us.

Again I am saddended that a Admin of this forum is attacking me unprovoked.
I am NOT looking for a fight here, but that seems to be your agenda.

[michaels39]

As an outside observer in this thread,I have to say I see no "agenda" in this on RR's part,the ratings are what they are.And someone did try to manipulate them.If you look beyond the number,what you see are people who invested their hard earned money and found Monarch lacking.When you actually read the reviews behind the numbers,what you see is a litany of dissatisfied customers.Arguing mathematics isn't going to cure that.Only a complete change in policies and attitude towards the customers will.Will Monarch stop billing a customer the minute an order is placed,even when an advertised item isn't even in stock?Will they issue refunds with the same speed as they take peoples' money?Or respond to requests for support for a defective part or system with that same speed?That is what Monarch should be doing to improve.Questioning the ratings is like shooting the messenger.The message itself is still there,loud and clear.I agree with Ballast that no one wins when a company fails,but ultimately it's the company's responsibility to earn success.That means offering quality merchandise and quality support at competitive prices.Do that,and the ratings will take care of itself.

[GA400]

Originally Posted by michaels39

As an outside observer in this thread,I have to say I see no "agenda" in this on RR's part,the ratings are what they are.And someone did try to manipulate them.If you look beyond the number,what you see are people who invested their hard earned money and found Monarch lacking.When you actually read the reviews behind the numbers,what you see is a litany of dissatisfied customers.Arguing mathematics isn't going to cure that.Only a complete change in policies and attitude towards the customers will.Will Monarch stop billing a customer the minute an order is placed,even when an advertised item isn't even in stock?Will they issue refunds with the same speed as they take peoples' money?Or respond to requests for support for a defective part or system with that same speed?That is what Monarch should be doing to improve.Questioning the ratings is like shooting the messenger.The message itself is still there,loud and clear.I agree with Ballast that no one wins when a company fails,but ultimately it's the company's responsibility to earn success.That means offering quality merchandise and quality support at competitive prices.Do that,and the ratings will take care of itself.

I am glad you posted this; I think it time we readdress and reign in some things here.

I have come here to address that Monarch has made some serious errors, we are not hiding from this fact, however we have come a long way to fixing those errors. I welcome anyone to e-mail myself or the regular customer service folks if you still have any pending issues. I also welcome anyone who would like to be so generous as to spend the time and e-mail me if you had an issue and what it was, every customer’s feedback is important to us, good and bad and essential to us improving ourselves.

I never meant to insinuate that there is something wrong with the rating system here. I simply was stating that the bad has more of an impact then the good posts, and since people are more likely to post while upset and we did upset a lot of people, that you will not see a rapid climb in our rating but that does not mean we are not doing a lot of good now.

I am asking for you to allow us to prove to you that we are much closer to a level of service and satisfaction for our customers that you and we have come to expect from Monarch in the 15 years we have been here.

[areyoukiddingme]

I love monarch. Trey, Sterling, Matt, Joe, Traci, and Dave have always been there to help me out. Whether it was getting a better price on a system or helping me out with an RMA they were always there for me. They refunded a purchase for me right after i asked.

On top of that, when i RMAed the 7900GT that had memory problems, they sent me back a 7950GT!

I see all of these messages about how bad monarch does business, but I view them on the contrary. I look to buy from them before i even look at newegg or zzf because i know i can just call one of them up on their cells to get me a better deal.

Anyway, I just wanted to share my multiple positive experiences I've had with Monarch.

Thanks.

[Ballast]

Originally Posted by areyoukiddingme

I love monarch. Trey, Sterling, Matt, Joe, Traci, and Dave have always been there to help me out. Whether it was getting a better price on a system or helping me out with an RMA they were always there for me. They refunded a purchase for me right after i asked.

On top of that, when i RMAed the 7900GT that had memory problems, they sent me back a 7950GT!

I see all of these messages about how bad monarch does business, but I view them on the contrary. I look to buy from them before i even look at newegg or zzf because i know i can just call one of them up on their cells to get me a better deal.

Anyway, I just wanted to share my multiple positive experiences I've had with Monarch.

Thanks.

Well! What have we here?

http://www.ocforums.com/showthread.php?t=483249

[Ballast]

Originally Posted by michaels39

As an outside observer in this thread,I have to say I see no "agenda" in this on RR's part,the ratings are what they are.And someone did try to manipulate them.If you look beyond the number,what you see are people who invested their hard earned money and found Monarch lacking.When you actually read the reviews behind the numbers,what you see is a litany of dissatisfied customers.Arguing mathematics isn't going to cure that.Only a complete change in policies and attitude towards the customers will.Will Monarch stop billing a customer the minute an order is placed,even when an advertised item isn't even in stock?Will they issue refunds with the same speed as they take peoples' money?Or respond to requests for support for a defective part or system with that same speed?That is what Monarch should be doing to improve.Questioning the ratings is like shooting the messenger.The message itself is still there,loud and clear.I agree with Ballast that no one wins when a company fails,but ultimately it's the company's responsibility to earn success.That means offering quality merchandise and quality support at competitive prices.Do that,and the ratings will take care of itself.

Excellent post...

[michaels39]

Originally Posted by Ballast

Well! What have we here?

http://www.ocforums.com/showthread.php?t=483249

Very interesting thread there - am I mistaken,or was the previous glowing review of Monarch posted here by areyoukiddingme actually posted there by another poster?Then it's followed by areyoukiddingme's post attacking other posters for attacking Monarch.Hmmm,something fishy there.This is certainly not helping ease my skepticism of Monarch's sincererty.