Stay away from Monarch!

[GA400]

Originally Posted by Ballast

Why is there only real action taking when its address in a public form? This has not been a occasional problem,as the rating from 2003 to the present clearly show. I know that you “Sterling” will get things done, but why should you need to? Do it right to being with. Its all smoke and mirrors otherwise. I mean, come on four mouths for a refund and my CC's involvement before Monarch refunded my money. Thats just ludicrous.

First let me inform you I am not Sterling, I am Shawn. Just FYI.

Second I have no argument with anything you said EXEPT that it is only an issue once it is addressed in a public forum. You are correct that at one time sterling was trying to keep a "band-aid on a bullet wound" so to speak. However that is over. Several personnel changes have occurred in conjunction with equipment changes, and we are MUCH better oiled machine now. Did someone snap their fingers and everything is perfect? No, are we pretty far along a rather bumpy road to servicing our customers to a level they expect from us? YES!!

[Ballast]

Sorry about that Shawn,thought you were "S".

Anyway let me first say that I'm old school. The only thing that has changed since my order from hell is the year. I'm seeing the same story over and over for three years now. Don't get me wrong, Monarch needs to stay in business for all the checks and balances. So get your Sh*t together man. Stop the lies!!!

[GA400]

Originally Posted by Ballast

Sorry about that Shawn,thought you were "S".

Anyway let me first say that I'm old school. The only thing that has changed since my order from hell is the year. I'm seeing the same story over and over for three years now. Don't get me wrong, Monarch needs to stay in business for all the checks and balances. So get your Sh*t together man. Stop the lies!!!

The um, Stuff has been brought together.

[Ballast]

Originally Posted by GA400

The um, Stuff has been brought together.

Um,ratings page tells a different story...

If you plan on being in business three years from now, that ratings page needs be changing right now.

[GA400]

Originally Posted by Ballast

Um,ratings page tells a different story...

If you plan on being in business three years from now, that ratings page needs be changing right now.

I don't have to tell you that it is human nature for more people to post when they are upset than when they aren't do I? I made no secret nor tried to sweep away the fact that we upset a lot of people; that was then not now. Also don't forget that a very satisfied doesn't carry the same weight as a very dissatisfied. So it takes a LOT more good to offset the bad.

[Admin RR]

a very satisfied doesn't carry the same weight as a very dissatisfied

All survey responses carry the same weight. There is no "weighting" going on whatsoever. It is simple math.

If a customer answers "Very Dissatisfied", you get 0 points. If a customer answers "Very Satisfied", you get 4 points. The reponses inbetween those get 1, 2, or 3 points. Your rating is (points received / points possible)*10. This is a simple average. There is no weighting.

[Ballast]

Originally Posted by GA400

I don't have to tell you that it is human nature for more people to post when they are upset than when they aren't do I? I made no secret nor tried to sweep away the fact that we upset a lot of people; that was then not now. Also don't forget that a very satisfied doesn't carry the same weight as a very dissatisfied. So it takes a LOT more good to offset the bad.

So your saying that Resellers has in fact put you in a insurmountable disadvantage because of your companys poor service.
Interesting...

[GA400]

Originally Posted by Admin RR

All survey responses carry the same weight. There is no "weighting" going on whatsoever. It is simple math.

If a customer answers "Very Dissatisfied", you get 0 points. If a customer answers "Very Satisfied", you get 4 points. The reponses inbetween those get 1, 2, or 3 points. Your rating is (points received / points possible)*10. This is a simple average. There is no weighting.

I respectfully disagree, I have been watching this for a long time and it is not like that at all. Let's say for arguments sake we are 5.05
A new very dissatisfied will make it 5.01.
A new very satisfied will make it 5.07.
Additionally, if that same Very dissatisfied changes to a very satisfied the score again will only go to 5.07.

Perhaps the way you laid it out is how is SHOULD work but it doesn't.

[GA400]

doubled somehow

[GA400]

Originally Posted by Ballast

So your saying that Resellers has in fact put you in a insurmountable disadvantage because of your companys poor service.
Interesting...

I am sorry you seemed to have misconstrued what I was saying; what i said was intended to convey that a large increase in the satisfaction # will not happen overnight. Also please know as I have stated before, I am not here to argue and I will not.

Ballast: I am sorry you were wronged in such a way that you are still obviously carrying a good deal of animosity for us after all this time. Please tell me how I can help you feel better.