Stay away from Monarch!

[mkpa509]

Mclaszj: I can't DO anything! The S.O.B.'s have my system and dead MB so I'm dead in the water. Wait. Isn't that theft?
It's valued at over 1789.00 dollars...
Not grand larceny but still larceny if they took it (gave out an RMA) knowing they could not repair it.
Failure to contact the legal owner after numerous enquiries?
No intent to return the property to it's rightful owner?

UNLESS THE NEW OWNER MAGICALLY APPEARS AND overnight produces new parts and workers and does overnight delivery!

Hey Wait a minute.... THERES NO SANTA CLAUS!

Sorry for the sarcasm but These guys are really really something!
Can Lara put them on the "List?" Unless they are feeding her the "wait til next week" story of the mysterious investors/partnership/buyout story of the week.

damn I still get torqued I let it go on this long

[Chupacabra21]

I will be surprised if Monarch makes it past the years end. At this point if you have RMA I think that you should try to get it back fixed or not. If you can actually contact them, have them ship your property back right away.

[michaels39]

Originally Posted by helj

Along those lines ... I am thinking of buying a new PC, and maybe using this one as a file server or something ... who do you guys recommend at this point? Or should I just buy a Dell ...

Very good question,I'm in the market for a new system myself.Personally,I wouldn't go with Dell,their prices look good until you start adding up the cost of upgrading to better components with the very basic systems they advertise(I'm looking for a game system)and their support is notoriously bad.
Envision Computer and KC Computer get consistently high ratings here,and their prices are reasonable.

[viper13]

Just a rehash of my pain with Monarch as printed on the main resellerrating...

I got a custom built system from them in August. After failing to meet the Hot Rush deadline, and after numerous calls to customer service back in August, they refunded the Hot Rush fee. Since then, my DVD-RW failed and I had to call my 24/7 paid for tech support. They did not answer the 24/7 line, even though I paid for it. After getting a hold of Matt during business hours (and being on hold for over 30 minutes), Matt determined that the drive was faulty and they would send me a new one along with a confirmation. When I did not hear from Monarch, I contacted them again and spoke with David who sent me the RMA but not the drive, as he promised. After failing to contact Monarch for several weeks by e-mail and phone, I filed a complaint with the GA Better Business Bureau. I managed to get a hold of Keith, who once again promised to send me the drive within two days. When I did not get any confimation of that, I filed a chargeback with my credit card company. They failed to replace a drive under warranty and failed to provide any technical support.

This company does not answer e-mails or the phone. Average wait times for tech support or customer service is 45 min (if you are lucky) to over 1 hour (maybe more, because I hang up at that point).

Here are some e-mails, if you want to try them, they get no response for me:
david.c@monarchcomputer.com
sterling@monarchcomputer.com
shawn@monarchcomputer.com
sales@monarchcomputer.com
order@monarchcomputer.com

Stay away from Monarch, they are frauds.

[michaels39]

For those interested in Monarch's past activities,take a look at this:
http://www.wipo.int/amc/en/domains/d...2000-1557.html

And this:
http://www.oscn.net/applications/osc...?CiteID=443005

Those who have been unfortunate enough to become familar with the names of the people at the top at Monarch will recognise the connection between Monarch and IJAM Inc.

[frostbitetwice]

Good fine Michaels. I am glad to see someone step up and sue cheatarch. Three cheers to Mr. Livey. If more consumers did this Monarch would be out-of-business.

[michaels39]

I found the first case quite interesting,it shows a pattern of deceptiveness going back to 2000,using Hitachi's name for a website to lure in customers.Of course a major corporation like Hitachi would take issue with that!The court even states in the settlement that Monarch acted in bad faith.And they're still doing it - with customer's money!

[Ballast]

Originally Posted by michaels39

I found the first case quite interesting,it shows a pattern of deceptiveness going back to 2000,using Hitachi's name for a website to lure in customers.Of course a major corporation like Hitachi would take issue with that!The court even states in the settlement that Monarch acted in bad faith.And they're still doing it - with customer's money!

Good fine,Michael39!

Its very interesting indeed. Their deceptiveness has been going on even longer then I thought. Makes it even harder to belive thier still in business after all these years.

[mkpa509]

Great Find! I'll be taking those with me.

BUT heres the question:

Is there anywhere else that you can buy a custom built computer and have better service?

Dell is bad gateway is worse and HP is mediocre in Reseller Ratings

So when it comes time for the memorial service on the Monarch Furia, (No Burial as it was lost). Where do I find a replacement?

Polywell? Hardly enough here at reseller to go on.....
Anyone else?

[Ballast]

Originally Posted by mkpa509

Great Find! I'll be taking those with me.

BUT heres the question:

Is there anywhere else that you can buy a custom built computer and have better service?

Dell is bad gateway is worse and HP is mediocre in Reseller Ratings

So when it comes time for the memorial service on the Monarch Furia, (No Burial as it was lost). Where do I find a replacement?

Polywell? Hardly enough here at reseller to go on.....
Anyone else?

I've read some good reviews about OverDrivePc but I don't have any personal experience with them.
http://www.overdrivepc.com/

http://www.overdrivepc.com/reviews/

9.77 / 10 rating hear today.
http://www.resellerratings.com/store/Overdrive_PC_LLC

Worth a look at anyway.