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I've been ripped off by Monarch Computor!. This is Grand Theft!
I have had to go to the extreme of crying "FRAUD" because there is no other way of describing the experience. All year I have dealt with most of the staff at Monarch. I have concluded that they just don't care. These are wicked people with the intent of thieving a person like me. I trully believed that they would fix my computer and send it to me by now. They have done so twice this year. I can honestly state that some of the staff at Monarch are good and competant people. In the past I have been treated with respect and given the best customer service within their means. I believe that it is the owner who doesn't value us customers. The owner is out to take the general public. According to Matt, the decision to transfer the parts of my Hornet into a CM Stacker was that of the owner. Matt and the owner have had several meetings about my computer. I have gone through hell with the red tape involved with the scherade. Still, I don't have my computer. They have given me games, a T-shirt, an Intel Bunny, and a subscription to Maximum PC. I paid over $3500 dollars for these items. I thought I bought a nice PC. I was impressed with my Hornet and enjoyed it for the few weeks that it worked. I received many compliments about how it looked and about how fast it was. Wednesday of last week I was told that to call back of Friday to check up on my computer and see to that it get shipped out on that day. I've invested hours trying to get through to anyone in technical support with no success. Matt and Dave have disappeared. It is fraud because they are promising services which don't exist. This is a fact. There is no technical support. The 24 hour hotline is disconnected and they are not answering the phones. I'm sure that there are many of us paying customers who are being cheated of this service. What other word or words can be used to describe what is happening here? They are still trying to sell 24/7 technical support service on their website. This is still a listed service for sale. And it would not surprise me if they are trying to sell this service to walk-in customers at their store. Monarch Computer is a fraudulant, scheming company with the intention of taking every dollar it can from honest non-suspecting customers. There actions are like mine- desperate. I can only speculate how many people lost their jobs a Monarch. My sincerest simpathies are with them. I'm sure they were misled, also. I am encouraging those who live near the store to take a look and check up on what they are doing. Call the newspapers and the the local TV stations to report Monarch's scandalous activity. They should have no more victims. They should be prosecuted for thisfraud.
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Brigette L. Rivera
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