Stay away from Monarch!

[RockM66]

Meant to say above: support forms and e-mail go unanswered (obviously).

[mkpa509]

Well You could ship the old one back on a RMA.....
That way they would not bill your credit card otherwise

They are gonna bill it and ship it.
When they get your old one shipping tells billing and billing credits your card

Took six week from shipping the old one back to seeing the refund on my card.

Your Choice.... Or

Live with it.

[michaels39]

Originally Posted by RockM66

I bought a complete Nexus 2 Core 2 system with an eVGA 7950 GX2 graphics
card ($550). Unfortunately the system shipped with a stock nVidia 7950 GX2, a card that no one actually sells. After reading the recent posts in this thread it sounds like I got off easy. About 6 weeks ago someone from tech support said they would ship an eVGA 7950 GX2 when they got one and would credit me for the nVidia card after I sent it back. I haven't heard anything since.

You're not the first one they've done this to.I've seen at least two complaints from customers who found that engineering sample CPU's had been put in their systems.Like your 7950,these are pre-sale samples,not finished consumer models,given to dealers for evaluation and are not meant for sale to the public.Either they saw a way to make a quick profit by passing off these samples as consumer models,or they are in as much trouble with their suppliers as they are with customers and can't get parts.

[aaronjb]

Originally Posted by michaels39

You're not the first one they've done this to.I've seen at least two complaints from customers who found that engineering sample CPU's had been put in their systems.Like your 7950,these are pre-sale samples,not finished consumer models,given to dealers for evaluation and are not meant for sale to the public.Either they saw a way to make a quick profit by passing off these samples as consumer models,or they are in as much trouble with their suppliers as they are with customers and can't get parts.

A bit of both, but it probably points to the latter. They can't get parts from suppliers, and are reduced to putting pre-production hardware in machines. That's scummy.

[frostbitetwice]

Originally Posted by RockM66

I bought a complete Nexus 2 Core 2 system with an eVGA 7950 GX2 graphics
card ($550). Unfortunately the system shipped with a stock nVidia 7950 GX2, a card that no one actually sells. After reading the recent posts in this thread it sounds like I got off easy. About 6 weeks ago someone from tech support said they would ship an eVGA 7950 GX2 when they got one and would credit me for the nVidia card after I sent it back. I haven't heard anything since. Any suggestions?

RockM66, I hope you used a credit card. If you did immediately do a charge back. If you paid by other means contact the Attorney General office in Georgia. Do not wait!!!!!!!

[invinceable104]

Originally Posted by aaronjb

A bit of both, but it probably points to the latter. They can't get parts from suppliers, and are reduced to putting pre-production hardware in machines. That's scummy.

Hmm, would a pre-production CPU have a lot of problems?

[boostedtsi]

Originally Posted by invinceable104

Hmm, would a pre-production CPU have a lot of problems?

considering it it not meant to see consistent full load ALL the time yes, they can be and most cases ARE very finicky and can also be flaky. As they are not 100% complete.

Think of preproduction hardware like beta software, just how many tries do they do before it is really 100%?

[invinceable104]

Hmm, in that case...

I would be even more upset if I had a pre-production CPU.
Monarch's made me spend over $100 (not exaggerated figure) in shipping stuff back and forth as RMA, paying the difference for other sets of RAM, etc.

[fhfDave]

Originally Posted by boostedtsi

considering it it not meant to see consistent full load ALL the time yes, they can be and most cases ARE very finicky and can also be flaky. As they are not 100% complete.

Think of preproduction hardware like beta software, just how many tries do they do before it is really 100%?

You're all making to big a deal on the pre-production CPU's! Monarch shipped me a P4c engineering sample almost 4 years ago now, and it's still running strong.

This company has much bigger, and more pressing issues than selling "sample" CPU's. They should be concentrating on getting accounts in order.


Later

[William Horton]

Wow, I am having a bit of a celebration since I brought up my pay pal account and noticed that Monarch had credited my account the way past due funds that were transfered by Monarch 2 and a half months ago for a processor I ordered. Whew! It was a tussel and a half. I really didn't think that I was going to see the money again! Talk about emails and phone calls not being answered, I was there dude. One thing that I can attest to with out hesitation I certainly know how the fella that was having trouble with Monarck is or was feeling. And in response to poopeyhed2's positive tilt on Monarch and their actions. You don't know anything about anything period and without question are being paid in some respect to prop up this company period. Any company that keeps a costomers money knowing full well that they dont have the part to begin with is just plain bad business. My prediction is that they will not be in business in another year at best. It is ashame, their existence, if honest, is good for the health of the internet mailorder business. I think. Anyway, until I was refunded the funds I was not going to say anything but now I will tell of my experience with Monarky..