Stay away from Monarch! - Page 3

Ballast · 10-19-2003, 10:10 AM

Settle down boys,chill.
Monarch is coming after me by contesting my review.Most people have had no problems with them. I have. Conspiricy? I dought it. I do however wonder if they are contesting everone who didn't change thier review to be more favorably shown.After all they did try to entice me to remove this thread.

poopeyhed2 · 10-19-2003, 10:12 AM

What are you thinking dude? I don't think Monarch is contesting to the review. I think it's a routine that RR does with the reviews, they did say they pick random people to audit to make sure indeed, the Invioce number is true, etc. Prevents fraud.

Ballast · 10-19-2003, 10:26 AM

poopeyhed2
If you would have read the post above, you would have seen this.
From: Mark Stubblefield

"Can you please provide me with proof of this review? The seller is contesting it."

Thats not random.

poopeyhed2 · 10-19-2003, 03:50 PM

My apologies, I must have missed that sentence. I thought it was the auditing that RR does. Sorry.

Ballast · 10-19-2003, 07:09 PM

poopeyhed2
No apologies needed my friend.
I was letting this thread die as it should,but its just to much to have Monarch come back after two months and try to brush my review under the carpet.That tells me that more people fall through the cracks then just myself.It also tells me they care about there rating here.If you notice it took from April to August for them to refund my money,thats to long in my book.

GA400 · 10-19-2003, 07:14 PM

Hi this is Sterling from monarch if you are not happy with monarchcomputer.com just call me or Shawn @ 1-800-611-0875 P.S Ballast call me about the long time for you to get your money and I will see why that happened. And it is sunday and we are here to help.

Martoch · 10-19-2003, 07:15 PM

Sorry to threadcrap, but I thought this said "Stay away from Martoch!"

And, um...no opinion on Monarch.

dee072052 · 10-31-2003, 10:59 AM

BBB Reliability Report

Monarch Computer Systems, Inc.
5242 Royal Woods Parkway Suite 160
Tucker, GA 30084

General Information

Original Business Start Date: January 1993
Principal : Mr. Richard Harris President
Customer Contact: Mr. John Camp Administrative Contact
Phone Number: (770) 939-8886
Fax Number: (770) 939-9828
Type-of-Business Classification: Computers-Dealers

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

In this case, our complaint history for this company shows the business has responded to any customer complaints brought to its attention by the Bureau,

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 53
Number of complaints processed by the BBB in last 12 months: 10

Wow!How does this company have a good rating????

Ballast · 10-31-2003, 01:36 PM

I give up... HOW?

UltraVX · 10-31-2003, 01:47 PM

Monarch's biggest problem is inconsistency. Given a problem, every employee of Monarch will say something different. Now, you can look at this like "they need better management" or you can look at it like "their employees have the power to make individual decisions". I, personally, like the fact that Monarch employees take initiative in solving problems. I mean, if one employee can't solve your problem, talk to someone else. All in all, I have spent $3000 + at Monarch over 2 years. NOT ONCE HAVE THEY FAILED TO SOLVE A PROBLEM. THEY WILL BEND OVER BACKWARDS TO SATISFY YOU. ANYONE NOT SATISFIED HAS PROBABLY BEEN TOO AGRESSIVE OR BELLIGERENT WITH MONARCH'S CUSTOMER SERVICE. If I was dealing with a short-tempered ass for a customer, I would (and you would) probably NOT try to help them.