Stay away from Monarch!

[nomaxim]

Originally Posted by GA400

C) Many, many negative posts are based on a policy. These are truly not a fair representation of us or any reseller. These don't address a service or product of a reseller. Furthermore every customer agrees to the terms and conditions before placing an order. To later rate negative due to these is to give a false representative of a company.

Wrong, your customers are unhappy with your service. That is plain and simple.
That is why they (your customers) are leaving you bad reviews.
At least the ones that find this site(RR), others are also complaining; Present BBB Report.;

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Advertising Issues: 5
Sales Practice Issues: 6
Delivery Issues: 19
Repair Issues: 15
Service Issues: 24
Guarantees or Warranty Issues: 3
Product Issues: 5
Refund or Exchange Issues: 21
Contract Issues: 2
Billing or Collection Issues: 6

Now, are you now going to tell us that the BBB is also unfair?

[GA400]

Originally Posted by nomaxim

Wrong, your customers are unhappy with your service. That is plain and simple.
That is why they (your customers) are leaving you bad reviews.
At least the ones that find this site(RR).

I respectfully disagree; I have read all of the post made against us. This is not to say there are not legitimate problems, no one is denying that.

Originally Posted by nomaxim

others are also complaining; Present BBB Report.

Now, are you now going to tell us that the BBB is also unfair?

Again, This is not to say there are not legitimate problems, no one is denying that.

[michaels39]

Originally Posted by GA400

Don't get me wrong, we KNOW there have been a lot of problems. What I am trying to help you see:

A) It is human nature for people to take the time to register and post on these types of sites when they are unhappy.

True.But there are so many of them.If Monarch is trying to change,why do we consistently see the same problems,over and over?

B) As it has been clearly demonstrated, these negative reviews reduce a score more than a good review brings up.

If you were truly trying to improve,there wouldn't be negative reviews.Don't argue about the rating process,do something to change the conditions that brought about those negative reviews.

C) Many, many negative posts are based on a policy. These are truly not a fair representation of us or any reseller. These don't address a service or product of a reseller. Furthermore every customer agrees to the terms and conditions before placing an order. To later rate negative due to these is to give a false representative of a company.

Not if a company's "policies" are unfair.Is it your policy to delay refunds for weeks,even months?To advertise products you can't produce in a reasonble time?And what about this supposedly improved phone system you've been touting here,every day I see complaints from customers trying to get support only to be put on endless holds,if they can get through at all.

What I see here is a misdirection campaign,trying to discredit the ratings themselves and the customers who make them in hopes of drawing people's attention away from the real issues.Monarch has no one to blame for their present state but themselves

[Ballast]

Originally Posted by nomaxim

Ballast,
thzfartn's post is what is called SPAM, also threadcrapping. I have reported it to the mods.
You report such posts by clicking on the little red triangle with a black ! in it below (far lower left of a post) their username.
When a mod gets to it the post will be removed and thzfartn will be banned.

EDIT:
See done.

Yeah, I know,I was trying to insult him by being a smarta$$. Apparently it didn't work...

[Tolyngee]

Originally Posted by Admin RR

All survey responses carry the same weight. There is no "weighting" going on whatsoever. It is simple math.

If a customer answers "Very Dissatisfied", you get 0 points. If a customer answers "Very Satisfied", you get 4 points. The reponses inbetween those get 1, 2, or 3 points. Your rating is (points received / points possible)*10. This is a simple average. There is no weighting.

I have to chime in here on this:

I am not arguing your simple system here RR. Don't misunderstand me in my next sentence!

But one thing that has always kind of bugged me about RR is that a really bad negative review from someone seems to hardly make a dent in their overall rating. 9.56 rating? I have a bad experience, post it, their rating is now... 9.55!? I was hoping to see more of a dent!

I only post this as Shawn is insinuating that negs are somehow weighed higher than positives... In all my yrs of looking at RR, that has never been my experience.

To even imply that negs are weighed is absolutely laughable to me...

To continue to argue it lets me know that Monarch is certainly a company to avoid...

"we only appear to have unfair business practices as RR unfairly weighs our negative reviews" is such an utter crock...


Shawn, FWIW, I stopped posting any reviews on RR as posting negs seemed to have no effect on their ratings, so why bother? How many ppl actually bother to look through ratings AND the reviews, review by review? So I don't take my time anymore.

PUT SIMPLER: NEGS IN NO WAY HAVE THE ADVERSE AFFECT ON A RATING THAT SOME WOULD WISH TO IMPLY...

Judging by posts from Monarch ppl on multiple forums that I have seen these last few hrs, their PR campaign would best be handled if they'd just learn to STFU already...

Lastly, for the RR admin: RR's system works fairly, don't think I am saying otherwise. But if a place has AWFUL rating, i don't want to post a positive and wonder if it will influence someone to try them when it looks like they should be avoided and I got lucky. If their rating is good, why post a bad that won't be noticed and apparently is not the norm at all? if I want to rant about my service, and the place has a great rating, it lets me know I had better try again to handle with them before posting something highly negative on RR and looking like a fool to those who deal with that retailer regularly...

Oh, lastly lastly: I believe Shawn said something about ppl only say something when they have a bad experience. If that's the case, and negs are weighed more than pos, why do so many retailers have such great ratings here on RR?

Or are you saying that RR is biased in some way to only certain retailers!?

STFU!

[michaels39]

Originally Posted by Tolyngee

Shawn, FWIW, I stopped posting any reviews on RR as posting negs seemed to have no effect on their ratings, so why bother? How many ppl actually bother to look through ratings AND the reviews, review by review? So I don't take my time anymore.

PUT SIMPLER: NEGS IN NO WAY HAVE THE ADVERSE AFFECT ON A RATING THAT SOME WOULD WISH TO IMPLY...

STFU!

I can understand your frustration,but posting reviews does make a difference.It may not be quickly apparent,but if enough people share their experience,it has a cumulative effect.It depends on how long a company has been rated,and how many reviews are made.I for one do read the reviews to get a feel for where a company is suceeding or failing.I made the point before that in this area,computers and components,you are investing a good amount of hard earned money,so I do my research.I started looking at Monarch a year and a half ago,at the time,they had a 9.4 rating and had been in business for a long time.If I had been ready to buy then,I probably would have gone with them.Fortunately,I was waiting for the better processors that are now hitting the market,and,thanks to all the people who did come foward with their reviews in that time,was spared the problems that befell them.What I saw was the virtual freefall of a once good company,a classic case of success ruining a business.It took a while for the reviews to affect years of good ratings,but the decline was so pronounced that now the rating is 4.9 and falling.Ratings sites such as this give consumers a voice,it would be wrong to waste that and remain silent.

[Tolyngee]

Originally Posted by michaels39

Ratings sites such as this give consumers a voice,it would be wrong to waste that and remain silent.

But, as I said two paragraphs later, that can be a waste of time better spent. I've never been in a situation to "jump on a bandwagon." If their rating is great, and I may be the sole neg, I may be a fool to quickly post a neg, when those in the know with the merchant can tell me how to get it handled with them. If their rating is poor, well, they'll be avoided anyway.

In all of my yrs of purchasing, I have only had a few bad experiences anyway.

Ironically enough, everyone I have ever had a problem with have had high (9.0+) ratings here on RR. (well, at least the only two that I have ever had to contact my CC company about for advise... Hypermicro and Monarch) Everyone else has just been shipping issues, which can happen to any merchant.

You can read my Monarch/Hyper story here:

http://www.hardforum.com/showthread....1115217&page=3


All in all, Monarch still remains (in my entire life) the only retailer that I have ever been advised by my CC company to file a chargeback over.


But my beef here that made me break my silence (my first post to these forums, if you note) is Shawn's insinuation that a few neg reviews on a long-time positively reviewed merchant can cause their rating to tank is utter nonsense...


Actually, looking back at my e-mails from earlier this yr, I change the story I mentioned earlier at hardforum about Monarch. I now wonder if all of my e-mails were from a single person, just trying to continue the confusion surrounding my order. And them getting my name wrong? I now wonder if call me "Billerbeck" may have been some odd way for them to take a cheap shot at me?

The way Shawn's acting really, really makes me wonder... At the time they seemed just completely disorganized... But maybe it is organized manipulation!?!?!?

[michaels39]

I think it's a combination of both,they got lazy with success,started mismanaging their business and money,and now they're desperate.The way customers have to fight for refunds,often for canceled orders for items that they were lead to believe were in stock but aren't,does look suspiciously like "floating".You are right that a handful of negative reviews isn't going to
hurt the ratings of a vendor who has been rated positively for a long time.It took a huge amount of complaints over an extended time to put Monarch where they are now.Which just goes to show just how badly they've fallen.

[GA400]

I am utterly shocked that I have been so clear numerous times as to say that we know that we caused the problems we have, we know that we upset a lot of people. I never said that a few bad negative posts bring someone down unfairly. Why are words being put in my mouth? I am reminded of another forum where I KNOW many of you have come from to here in order to continue that unfair campaign. I simply said that a negative hurts more than a positive helps and that it will take some time to get our rating back up.

Allow me to say it once more and hopefully for the last time as it will be understood this time:

We are blaming no one but ourselves for troubles that have arisen here

We are not saying that RR is unfair OTHER than the fact that they allow negative posts based on policy alone when the customer has already agreed to those policies. Having said that we know this does not makes up the majority of posts.

We are genuinely trying to make things right with you now

did I forget anything?

[michaels39]

Originally Posted by GA400

We are not saying that RR is unfair OTHER than the fact that they allow negative posts based on policy alone when the customer has already agreed to those policies. Having said that we know this does not makes up the majority of posts.

We are genuinely trying to make things right with you now

did I forget anything?

Did you ever stop to consider that maybe it's your policies that are unfair?And if you know that the problem goes beyond this,why keep harping on it?
You keep saying that you're trying to make things right,but the same complaints keep coming in.This isn't something that happened overnight,it took over a year of complete disregard of the rights and needs of customers.Did you forget anything?Yes,you forgot to DO something about it!