Stay away from Monarch! - Page 10

Ballast · 10-31-2006, 08:54 AM

Can you feel the Love?... I can.

http://www.ocforums.com/showthread.php?t=483249

michaels39 · 10-31-2006, 11:16 AM

I wonder how many other forums Monarch is doing this in - and if it's turning out so badly for them?And why they aren't concentrating on their own support forum,where I still see people waiting for days for their request for help to be answered.As a PR move,I see this as a poor move,Monarch can't censor unfavorable posts here or at OC like they do in their forums,and there seems to be a lot of frustrated customers eager to vent their anger once Monarch opened up the gates by posting.I really hoped they would turn things around,but I keep seeing the same results where it really counts.

Ballast · 10-31-2006, 11:50 AM

Quote:

Originally Posted by michaels39

I wonder how many other forums Monarch is doing this in - and if it's turning out so badly for them?And why they aren't concentrating on their own support forum,where I still see people waiting for days for their request for help to be answered.As a PR move,I see this as a poor move,Monarch can't censor unfavorable posts here or at OC like they do in their forums,and there seems to be a lot of frustrated customers eager to vent their anger once Monarch opened up the gates by posting.I really hoped they would turn things around,but I keep seeing the same results where it really counts.

This degeneration of service can't go on. Open ended promises and never ending excuses will be the demise of this company in short order. I read somewhere that thier on twenty forums,thats alot of bad press if true.

muddoctor · 11-01-2006, 03:13 PM

I just found this thread here at the RR forums this morning and I've found this to be a very interesting and informative read. I have no ongoing issues with Monarch Computer Systems and really can't even remember if I've ever ordered from them in the past, so I have no "revenge" motive to diss them. But I'm seeing the very same type of replies by their representative here that I did at the OC Forums and EOC as well. Besides making vague promises of better service in the future, I have not seen him address what exactly is being done to improve said customer service. All I see being posted here by Shawn is smoke and mirrors stuff, such as debating on math instead of posting what Monarch Computer Systems is doing to rectify their problems. And the problems are:

1. Immediate charging of orders but slow or nonexistant filling of those orders.

2. Very slow refunding of cancelled orders. And making their customer initiate a chargeback through their credit card to finally get their refund they are due.

3. Very poor customer support on order issues and contact with their customers.

GA400, what is Monarch Computer Systems specifically doing to address those issues I just listed? When you can provide a concrete answer to those questions is probably when you will start to turn your company around. Until those questions are answered I wouldn't order a $2 fan from your company. And you would have to follow up on the answers by rectifying those problems and I would have to see the difference here in the ratings.

Pinky · 11-01-2006, 03:47 PM

Quote:

Originally Posted by GA400

I never meant to insinuate that there is something wrong with the rating system here. I simply was stating that the bad has more of an impact then the good posts, and since people are more likely to post while upset and we did upset a lot of people, that you will not see a rapid climb in our rating but that does not mean we are not doing a lot of good now.

Based on that reasoning it makes for a good case to pad your resellerrating...

damsonlee · 11-02-2006, 05:49 PM

Shopping at monarch is not bad in my experience.

*rem* - No advertising allowed. -Lara RR, ResellerRatings.com Staff

michaels39 · 11-03-2006, 01:53 AM

Obviously,with the number of transactions they do,there's bound to be a number of customers who have a positive experience.Unfortunately,the ratings show that about half of those who make reports here and at other rating sites do not.And when you're talking about the kind of money computers and their components cost,I certainly wouldn't take a risk with those kind of odds.And I've seen nothing concrete to support Monarch's claims in various forums that they're trying to improve,if anything,reports from customers indicate the same bad practices continue.

Ballast · 11-03-2006, 12:21 PM

I'd appreciate it, as well as others I'm sure, if the links in this thread had a direct bearing on Monarchs ability to be a respected retailer or not.

nomaxim · 11-03-2006, 12:34 PM

Ballast,
thzfartn's post is what is called SPAM, also threadcrapping. I have reported it to the mods.
You report such posts by clicking on the little red triangle with a black ! in it below (far lower left of a post) their username.

When a mod gets to it the post will be removed and thzfartn will be banned.

EDIT:
See done.

GA400 · 11-03-2006, 02:18 PM

Don't get me wrong, we KNOW there have been a lot of problems. What I am trying to help you see:

A) It is human nature for people to take the time to register and post on these types of sites when they are unhappy.

B) As it has been clearly demonstrated, these negative reviews reduce a score more than a good review brings up.

C) Many, many negative posts are based on a policy. These are truly not a fair representation of us or any reseller. These don't address a service or product of a reseller. Furthermore every customer agrees to the terms and conditions before placing an order. To later rate negative due to these is to give a false representative of a company.