Epson C40 warranty Issue

[John Prophet]

Here's the deal....

I sold a dude a Dell Dimension and with it a new Epson C40 printer.

I bought the printer from www.winbook.com on a special they had in Nov 2002.

Dude took the printer home, called a couple days later and says it making a funny noise which he thinks it shouldnt be making etc.

Anyway, I have a c42 which I paid more for....so I told him Id ride out and listen to it myself.

I have my receipt from Winbook but it doesnt state any particular warranty.

When I go to epsons website they show the C42 as having a year warranty so I am sure the c40 would have come with the same warranty.

Am I gonna have any problem getting a refund for this thing? Isnt a one year warranty pretty standard on a new printer?


What if the dude has thrown away the box??


How would you handle this situation??

If I take the c40 back and hand him a c42 I am basically going backwards....the c42 is like 4 pages per minute faster on black so its really a better, newer printer. Plus Im out gas money. (yes, next time I sell I will be super straight forward that any warranty means they bring it back to me and if there is any shipping involved the pay it).

Basically the printer cost me exactly $25. I am thinking my best bet might be to just give him a refund for the $50 he paid me. Then tell him the c42 is a $60 printer etc.

If I hand him the c42 then I am out the warranty shipping on the c40 and I am pretty sure I paid a little more than $25 for the c42.

Seems my best bet may be to just give him a refund and the option to buy the c42.


Any opinions or ideas?

Thanks, JP

[John Prophet]

bump

[earlthepearl]

JP,
Maybe I value my time too greatly, but the hassle involved in returning the printer would prompt me to remove the cartridges & toss the C40 into the dumpster.
The return shipping is going to set you back nearly $20.
So write it off as a cost of doing business.
If the cartridges fit the C42, sell them to the guy, if possible.

Edit to delete a link to a dead MIR deal on the C40

[John Prophet]

Well, turns out that I made the (20 mile round) trip to the guys place...naturally nothing was wrong with the printer....he was just freaking out cuz it does that epson thing where it aligns the cartridges or whatever and it goes thru that little 15 second long deal....he was surprised at the "enthusiasm" of the plasic slamming against plastic...I told him that we sold C40s in the store I used to work at, and I have sold several on my own now and ALL of em did the same thing, as well as my C60.

Anyway, I smoothed it over ok..he said a few things out of frustration about it being too loud etc....I just ignored it, lol....I told him it didnt do that everythime it printed, but usually just the first time you print that day or whatever....I showed him that after we printed that first thing..and I printed a one line test page behind it, that it didnt do that alignment procedure.

Anyway, I loaded a free game on his kids computer and they are now asking me about upgrading their other comp.....so all's well that ends well I guess.

JP

[ragtop]

Glad you got it worked out - too bad you had to make the trip. Oh well, I guess if making money by selling computers was easy - everybody would be doing it.