Buy.com - nonexistent customer service dep.

[discreet]

Anyone know how I can contact buy.com's support? Im trying to cancel my order and this is unbelievable, theres is no contact button on their website and no email address I can find to speak to someone, only a bunch of FAQ's. They charge $10 for support over the phone . They have stalled me for almost a week already. I seriously thought buy.com was a reputable company with them being all over the place in ads and price watching engines but they seem to go to great lengths to not have to deal with or speak to their customers.

[Theophylact]

According to this web site, their customer service number is 1-888-880-1030. Was that the one that charges you ten bucks?

[vass0922]

http://www.resellerratings.com/seller2107.html

Seems you are not alone in your understanding.

[Richard Cranium]

How do I cancel an order

How do I return my product?

buy.com Return Policy

[Bushmaster]

If you paid by credit card, call the credit card company and say that the vendor has failed to ship as promised and you want the charges reversed.

Before that check to see if they have a negative rating with the BBB and you can tell the credit card company you have been given the run around and that they have bad records with resellerratings and the BBB.

That will effectively stop them from shipping the item. As once they discover they ain't getting your duckets they'll cancel themselves.

[Bushmaster]

This from the BBB

On June 29, 2000, the company entered into a consent agreement with the Federal Trade Commission to settle previously filed charges that they had engaged in deceptive advertising of free or low cost computer systems. The charges alleged, among other things, that the company failed to clearly and prominately disclose, the term of the required three year subscription and it's cost, the amount of the rebates, and the total upfront costs, the penalty for early termination, and long distance telephone charges or hourly surcharges to use internet services.

It also appears as though they are members at the BBB so that will taint the BBB's report about them. As long as you pay your membership fee's to the BBB they will not speak ill of you.