11CB.com COMPLAINT

[ladman]

It is absolutely beyond me that this company is rated so highly unless something else is going on with Resellerratings.com.
Allow me to go over my issue.

11cb.com advertised a 9700 PRO Saphhire for $255.00 shipped last week. So of course I ordered one since that is $15.00 less than what I could of gotten one for near by and I saved a little more on sales tax. I received a 9700 NON PRO. I checked their website and they changed it from a PRO to a NON PRO! I called them up and they said that ehy did not have the PRO for me (yeah right), and that I would have to return the item and PAY THE RESTOCK FEE of 20%%%%%% even though it was clearly their mistake. Hell, the invoice with the part says "9700 PRO" on it. On top of that they said that they would not reimburse me for my shipping of $9.00 back to them!! Now am I the only one that believes that this is immoral and most likely illegal. SO because they screwed up on their end, I have to shell out $55.00 of my own money? I certainly do not believe this is fair and I will be pursuing this matter with my Postal Inspector friend, the FTC, and also the BBB (not that they do anything).
Just an FYI on their business tactics. I instead went with Newegg where their return policies are better and of course I received the right part.
The 9700 NON PRO
has been shipped and the wonderful person at the credit union is already prepared to stop payment if I do not receive everything from them back, incl. shipping.

Have you already lodged your complaint via ResellerRatings? While I have no personal experience with this particular vendor, 11CB.com does seem to actively work with those experiencing transaction or return problems.

Additionally, the company review only features 86 reviews. While most user reviews have been positive, a quick skim of user reviews will clearly indicate that the occasional bad shopping experience is a possibility with even the best rated vendors.

While I can completely understand your frustrations, ResellerRatings strives to provide the best unbiased user driven online vendor review service available today, thus you can be assured that "something else is not going on" regarding ResellerRatings operations.

Best Regards,

Robert Richmond
Content Director
www.TechIMO.com

[ladman]

Rob, thank you, I shall do that now. If they do take care ofthe matter, I will of course post that here also.
thanks