anyone ordered from dell a hard drive and got it ok ?

[ZL1]

I ordered a 200gb from those !!!!GRRR!!!! (Im pissed) you'll see why

ordered on the 1st ! now they tell me it will be shipped on the 16th, very long time to ship but I said oh well
now today (the 16th) I get a e-mail saying that bla bla bla your oder is delayed again until unknown or the 28th !!!!!!!!!
this is a rebate deal, if tI wait until the 28th I loose everything

now I try to call them and all i get is the automated crap and no way or getting to them


so pissed I cant even stay in one place for more then 10seconds

anyone have this experience before ? any way or contacing those **** directly ?


any help would be really appreciated


Thanks
Dan

[robin801]

i have never had this problem before.

but i thin Doc orders from them alot.

he may know how to fix this mess you are in.

good luck.

robin

[ZL1]

Originally posted by robin801
i have never had this problem before.

but i thin Doc orders from them alot.

he may know how to fix this mess you are in.

good luck.

robin

Hi

yes its a pretty big one too, I called them today and first I had to fight with their automated thing for half an hour before I could get to talk to a real person then they transfered me around for another half an hour and in the end just to tell me that the hard drive is back ordered and will probably take 2 to 3 weeks (they are not even sure), nice huh ? wish they told me that when I ordered


I cant believe them, supposed to be a good company, at least I used to think so ...




Dan

[MrLuigi]

Bought 2 HD's from Dell's web site and had no problem.
It was around 6 months ago on one of Doc's deals.

[osprey4]

I got mine from Dell with no trouble. Since there's a rebate involved, you might want to cancel and get it from somewhere else. Cheap drives are pretty easy to find.

BTW, fighting automated things is not recommended.

[jmebonner]

yup, welcome to the wonderful world of dell. When you finally get through the automated, everyone says it's not their department. I've spent over 8 hours w/ them on one tiny HDD problem, finally figuring it out myself, then having to go through it all again when the HDD failed... There's no responsiblity, so no one cares.

[ZL1]

Originally posted by osprey4


BTW, fighting automated things is not recommended.

I know, I know, its not their fault after all



yes I guess I'll just cancel, 16days was already alot but I went along because the deal was good, but 3 more weeks aint funny and it just cant work, I will loose the rebate

[consumertalks]

If they won't cancel it, call your credit card company or you bank. If you ordered understanding it was to ship by a certain date, that's what you authorized. If that changes, your credit card company will usually side with you.

On another note, if you get it, check the brand. I just got my Dimension 2350 (might be different for system builds) that was supposed to have a Western Digital HD, and when I upgraded my memory, I noticed a Seagate sticker on it. Nice.

[ZL1]

no no, they are ready to give me the money, I just wanted the hdd so bad

[ayoyeo]

i personally think dell has the worst customer service ever. i tried to change an order, but they told me i had to cancel it instead and reorder. so i did and reordered, but the cancel didn't go through, so they told me to deny the delivery of the first order. their customer care site tells you jack **** and its been over a month from when i tried to cancel it and i'm waiting for them to credit my account. any time i try to get an update, they tell me the same damn thing, within 30 days. dell has some good deals, but if something goes wrong, you're pretty much screwed because their system is pretty much built on a one-way basis. just venting and this seemed like the perfect opportunity

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