Amazon customer service

[Xtempore]

Thank you for writing to Amazon.com.

The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we now offer a greater
discount on "Jasc Paint Shop Pro 7.0 Anniversary Edition" than at the
time you placed your order.

Since this item was shipped so recently, I have requested a refund of
$20.00 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should appear as a credit on your next billing statement.

Sounds good to me!

[daveleau]

Impressive!

[M_Six]

I've said it before, you cannot beat Amazon for great customer service. They are the best by far.

[EndobioticChaos]

Ya gotta love it.

[osprey4]

This is totally unfair!!!!

....to other retailers. By the way, an interesting factoid, Amazon.com reported a small profit for 4Q02, but they're still losing money.

[PresterJohn]

i've only had to do w/amazon cust service once...it was a book that was damaged during shipment. geting a replacement went extremely smoothly. i would rate their cust service to be top-notch.

[Xtempore]

Thank you for writing to Amazon.com.

The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we now offer a greater
discount on "PartitionMagic 8.0" than at the time you placed your
order.

Since this item was shipped so recently, I have requested a refund of
$6.00 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should appear as a credit on your next billing statement.

And they are consistent...