watch out for dell

[VHockey86]

My family has never had any problems with Dell in the past. True, their prices are a little higher, but as a business they have to make a profit and still pay their employees. If you catch them at the right time, they do good deals, especially on the lower end models. I personally build my own PCs now, but have had no problem in the past with dells. I had an inspiron 5000 which had 3 IBM harddrives go in a year. However, each time when i called up dell tech support they sent me a "new (probably refurbished)" hard drive, no questions asked. As for the comment before about the 350 dollar 30 gig hard drive... they dont charge your credit card at all unless you dont send the old one back within 15 days (and they also pay for the shipping). Didn't have to wait long at all to get through on the phone either (about 5 mins). My sister now has an inspiron 8200 and shes had no problems at all.

[watchtower7]

I sold the computer.
The new owner had a problem with a hard drive.
They sent him a new one.
They charged MY CHARGE CARD.
Would you be happy?

Dear ,

Thank you for contacting Dell Online Customer Care.

Please accept my sincere apologies for the miscommunication caused due to my previous replies. Based on the research performed further on this issue, I show that the Service tag number blank has been transferred to new customer number blank on 03-11-2003. However, the POS#blank was set up on 03-11-2003 when the transfer was not yet complete. Therefore, youraccount was charged for the replacement part. As the ownership has been transferredto the new customer blank, I assure you that you will not receive any bills in future from Dell.

Once again, I apologize and truly regret any inconvenience or
frustration this matter may have caused. We value you as our
customer, and your satisfaction is very important to us.

Thank you for choosing Dell!

Have a wonderful day!

Respectfully,
blank>
You know-that is the most nonsensical response to this problem I have seen yet. I sold a system and transferred the warranty correctly. And now i should call the new owner and beg him not to charge anything he wants to my charge card?
Why don't you put your charge card number up for grabs to someone you don't know and see how you like it when the responsible party tells you they can't change it.
Bull.

Someone in your $15+billion dollar company can fix it in an instant but obviously no one in your customer service dept gives a damn to bring this horrible security problem 2the right people to fix it-don't you have any IT managers there?
t would take them about 20 minutes to write the code preventing the new owner from access to the original owner's charge card.
So do your job and find the people responsible to make this change.
In the meantime, I have put a bad cc# in my account to prevent it from happening again.
And I don't think you will see an order from me very soon.
One terribly angry ex-customer who is tired of people saying "we can't" because they don't know how.


Dear Robert,

Thank you for contacting Dell Online Customer Care.
Dell records reflect that the defective hard drive has been received at Dell and the issue is closed. Therefore, the charges have been removed from your account.
I do understand the inconvenience this issue may have caused
to you. However, please note that in case of ownership transfer
we are unable to change the billing information in our records.
Please note that since only the original owner paid Dell for
the system the billing information of the same person will remain.
We though, provide ownership transfer option so that new owner
can get the service under the warranty without any delays. I
hope you understand the limitations we have to modify the billing
address. I request that you contact the new owner whom you have sold you Dell system on order to avoid such confusions in future.
Please understand that Dell can only change the billing information in case the refurbished product is sold directly by Dell to the new owner.
I appreciate your understanding in this regard.
Thank you for choosing Dell!
Have a wonderful day!


Again-I don't want this to happen again.
"Clearing" my account after the return of the drive is not the final
solution.
I want my account disassociated from that computer FOREVER!
I want you to ensure that this guy can't call again and have some part sent to him at my expense!
Can you do this?
If not, send me to the department that can stop this from happening again.


Thank you for contacting Dell Online Customer Care.

Please accept my apologies for the difficulties encountered when
attempting to resolve your issue. I assure you that your situation
is not indicative of the quality service Dell is capable of providing.
Please be aware that if the Dell system is being sold further,
the account information does not get updated on Dell's records.
Only the shipping address is changed, if the end user requests
for a replacement or on site support. In order to resolve your
issue, I would advise you to contact for the return
of defective hard drive. However, I have again sent e-mail to
regarding the return. Once the issue is closed, your account will automatically be cleared.
Once again, I apologize and truly regret any inconvenience or
frustration this matter may have caused. We value you as our
customer, and your satisfaction is very important to us.

Thank you for choosing Dell!

Have a wonderful day!
Alice-
Maybe I didn't make myself clear.
So here I go again.
I sold this system to .
I did not authorize you, him, or anybody else in the entire world to
charge
my card.
I don't own this system anymore.
I don't want anyone else associating me or my credit card with this
system
anymore.
What if the hard drive doesn't get returned? Would you be happy paying for somebody elses hard drive?
I want you to do the following.
Cancel my account with dell.
No further purchases are authorized on this account ever again.
Thank you.
And you better tell your supervisor that this is a serious breach of
security for anybody that has ever sold a system and transferred the warranty.
This guy could call you right now and order anything he wanted and your systems would bill it to me.

It's so stupid I can't believe it.

Thank you for contacting Dell Online Customer Care.
Dell records reflect that a hard drive replacement was set up
for your system order number . Please be advised to
disregard the invoice you received for $367.50. The invoice or
the credit memo is only for your records. You are not charged
for this amount. Once the defective drive is received at Dell,
the issue will be closed and the charges will automatically be
removed from your account.

Also, I have sent e-mail to in order to avoid the delay in returning the defective drive.
Thank you for your patience and understanding in this regard.
They are both appreciated.
We value you as a Dell customer and your satisfaction is important to us. In our efforts to improve the services we provide, you may receive a survey requesting your feedback pertaining to the level of customer service you received via e-mail. Please take a moment of your time to let us know how we're doing as we also value your feedback.
Thank you for choosing Dell!
Have a wonderful day!
**********************************************
Problem Description: I sold my computer to blank.
I transferred the warranty.
Blank called tech support for a replacement hard drive and they
charged my credit card $350+ which is supposed to be removed when the faulty drive is returned.
How did this happen? I never authorized this charge-someone in your tech dept did.
What can I do to stop any further activity on this service tag# so
it won't happen again?
And please remove that charge asap.
Very unhappy-and you would be too.
##############################
Total time start to finish-@ 4 weeks.
If you ever sell your Dell and transfer ownership immediately, a window of opportunity exists where the new owner can order parts for the computer and you will be on the hook for the cost.
Now Dell knows about it.
Let's see how good they are about fixing the problem.

[osprey4]

yaaaawwwwwnnnnn!

[elroy]

Originally posted by jorge1
Well what about HP then?

IMHO
The low end HP's are inferior to an eMachine. I bought a dozen HP and eMachines about 1.5 years ago. Mostly 600-700mhz machines. The HP p/s was smaller than in an eMachine and the HP HD's were slower and numerous HD's failed. The HP's had a 4400rpm Quantum drive with 13ms access time. Now that HP merged with Compuke, I don't know if the HP's are worse or the Compukes are better, either way they all suck.

[BWM]

Something else to think about.

You all preach that you can build a system ceaper then dell. Thats is a know fact. Don't you think that dell has techs that they have to pay labor to? Your paying labor with your dell price, also your paying for a blanket warranty, 24hr tech support and all the bs programs they throw in. You want a custom straight to the point pc build it yourself, if you are the average home/office computer user then buy dell they stand behind their product and there is no assembly required.

Bruce

[Richard Cranium]

BWM

You all preach that you can build a system ceaper then dell. Thats is a know fact.

This is totaly wrong, you Cannot Build a cheaper P4 system cheaper

What you can build is a faster machine, though with much less software for a good bit more.

We've bought 2g P4's w/DDR for $320, no way to match that.

The thread is about several issues regarding Watchtower's dealings with them. Not price.

Folks, this is the 3rd or so warning, PLEASE STAY "ON-Topic" !