here is the reply i got...
Please include the following line in all replies.
Tracking number: AT20030316_0000003407
Dear Mr. Hall:
Thank you for contacting Dell Customer Care.
I apologize and truly regret any inconvenience or frustration
this matter may have caused. We value you as our customer and
your satisfaction is very important to us.
For information on your warranty, please contact our Extended
Services department at (800) 247-4618, and they will be happy
to assist you.
If there is anything additional that you need, please feel free
to visit our online Customer Care center at:
www.Dellcustomercare.com
Thank you for your time and patience in this matter, they have
both been greatly appreciated.
Have a wonderful day!!
Respectfully ,
Joy
DTC 66963
Tuesday - Saturday, 8:00 am - 4:30 pm CST
Dell Customer Care
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