RR Feedback

[hifi]

Comment (Neither Satisfied nor Dissatisfied) edit comment
Posted by

3/8/03 12:21 AM
Well, so far the transaction for my "Ratpadz" order has went smoothly, but DAMN these folks are pokey! I ordered it 2-day air and this was on the 6th of March. (So a Thursday evening). The transaction should have been completed early Friday which it was not, and now I don't get my extra-special, super-duper mouse pad until March 11th!!! For the love of God folks!!! Why did I go through the bother of paying for 2-day air??? What a freaking waste! I am truly and utterly disapointed in the response time, the product condition review will have to wait until I recieve it. You folks are not going to win over my heart like this. (But then I am a bit picky when it comes to service, so you know the saying...you can't please 'em all....).

hifi

**Edit, for what it is worth folks, I received a prompt reply to my post here from one of the customer service reps over at Frozencpu. I will have to say that I am quite impressed at the response time showing that they do keep an eye on their status here at reseller ratings and obviously do care a bit about what their customers are saying. However, my review of their promptness will stand, and as always, I will update my rating and this post once the actual product is in my hands.

hifi

comments posted: 1430
user type: gamer
transaction date: 3/6/03

Hey guys, I recieved a response from the owner of FrozenCPU.com and he was a bit miffed that I felt his service was slow. Am I being too hard on these guys for 2 day shipping expectations? I will have to say that even recieving a response from this guy was a good indication of how much he cares about his business and I will have to give him credit in that department.

Later,

hifi

yeah I'd say your little rant was a bit much..you should have realized it wouldn't make sense to order 2day air on a thursday night {looks like friday morning??} but I'm thinking you should get it monday the 10? might be wrong there

I will have to say that even recieving a response from this guy was a good indication of how much he cares about his business and I will have to give him credit in that department.

yeah that shows how much the company is into their customer service gotta give them 2 thumbs up on that one

[hifi]

Originally posted by RicheemxX
but I'm thinking you should get it monday the 10? might be wrong there

I actually ordered around 11pm on Thursday the 6th, so that was my only issue, why do I end up waiting until Tuesday the 11th? I guess it may not be really up to these guys, but man did he have some choice words in his email. I was just frustrated, but he got a little hostile: (here is an exerpt of his latest rebutal):

please dont feel that this email is a plea to change your rating because it is not. The truth is your comments will be left behind in a matter of 24 hours pages back where they wont be read- 14 or more Very Satisifieds will come in and take our rating back up after you knock it down.

I thought that was a bit unnecessary beings every user opinion counts and he should respect that.

hifi

DAMN yeah I agree that is a little uncalled for.

[Bob The Great]

well I think if you ordered it 2day air, and paid the extra money but have not recieved it yet you should get the money for the differenace in shipping. A rant is a bit much IMO right at first. If they wouldn't credit your card with the difference in shipping then ranting a bit would be cool. Just my opinion.